Customer Service Representative

Firstsource Solutions; United States; Remote; USD 42,981,000 - 49,594,000; Full time

Job summary

Firstsource Solutions is seeking Customer Service Representatives to deliver support to members and providers over the phone and online. You will handle billing and claims inquiries, enrollment verification, benefits questions, and provider searches from a remote home office.

The role requires excellent communication, accuracy, and the ability to work with multiple screens. A basic healthcare experience and one year in customer service or call center environments is preferred, with a stable

Qualifications

• 1 year customer service experience.
• 6 months healthcare experience.
• 1 year call center experience.
• Data entry experience.
• Must have a private workstation to perform your work.
• Must have Internet connectivity (router with Ethernet jack).

Responsibilities

• Handle a high volume of inbound calls for healthcare member and provider inquiries.
• Assist with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, and provider changes.
• Maintain awareness of how performance and actions affect members.
• Web camera visibility required.
• Schedule flexibility.

Skills

Customer service

Healthcare experience

Call center

Data entry

Private workstation

Stable internet

Job description

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Overview

• An 8-hour shift will be assigned between the hours of7am -7pm PST, Monday-Friday (subject to change per the business need)
• Pay Rate: $15 per hourJob Summary

Customer Service Representatives deliver exceptional support to both new and existing members and providers byassisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.

Key Roles and Responsibilities

• CallCenter environment-Work From Home
• Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
• Maintainawareness of the way performance and actions affect members.
• Web camera visibility
• Schedule Flexibility

Qualifications & Experience

• 1 year Customer service experience
• 6 months Healthcare experience
• 1year CallCenter experience
• Data entry experience
• Must have a private workstation to perform your work
• Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)Must Haves

Must Haves

• Ability to navigate multiple computer screens
• Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
• Must be reliable and punctual
• Work effectively in a team environment
• Work independently without constant supervision
• Positive professional attitude
• Detail-oriented
• Computer literate
• Strong reading comprehension and writing skills
• Problem-solving skills.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.