CUSTOMER SERVICE REPRESENTATIVE

Dollar Tree; Martinsville (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

A leading company is seeking motivated individuals for the role of Customer Service Representative. This position involves providing exceptional service, maintaining store cleanliness, and assisting customers. Candidates should have a high school diploma and experience in retail or similar environments. The role requires physical stamina and flexibility in scheduling.

Qualifications

• Prefer experience in retail, hotel, restaurant, grocery or drug store environments.
• Ability to lift up to 40lbs regularly, and up to 55lbs occasionally.

Responsibilities

• Provide exceptional customer service and assist customers with merchandise selection.
• Maintain a clean and well-stocked store.
• Accurately handle customer funds and process transactions.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

Job Description

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.



Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Auto Req ID

211995BR

Zip/Postal Code:

24112

Division

STORE

Process Level/Store #

23745

Job Code

CSR FD STORE CSR