Customer Service Representative

Freudenberg Performance Materials; Martinsville (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Vacation

Paid Holidays

Diversity & Inclusion

Health Insurance

Personal Development

Job summary

Freudenberg Performance Materials is seeking a Customer Service Representative in Martinsville, VA, to serve as the primary contact for customers, manage quotations, orders and documentation, and coordinate samples and shipments. This role requires strong organizational and communication skills and an ability to work onsite in a fast-paced manufacturing environment.

The candidate should have 2+ years of customer service experience, proficiency in Microsoft Office, and familiarity with ERP/CRM

Qualifications

• High school diploma or equivalent required; some college preferred.
• 2+ years of customer service experience in an office environment.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Strong organizational and communication skills.
• Ability to work onsite in a fast-paced environment.
• Manufacturing industry experience preferred.

Responsibilities

• Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.
• Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.
• Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.
• Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.
• Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.
• Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.

Skills

Customer service experience

Strong organizational skills

Strong communication skills

Education

High school diploma or equivalent

Some college preferred

Tools

ERP/CRM systems

Microsoft Office

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Elevate your career with MehlerHeytex, where innovation meets excellence in coated technical textiles, serving markets from truck tarpaulins to large-format digital printing!

Some of your Benefits

• Vacation: We offer time off to refresh and recharge.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Martinsville, VA

On-Site

Mehler Texnologies Inc.

You support our team as

Customer Service Representative

Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.
• Order & Documentation Administration: Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.
• Order Processing & Sample Coordination: Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.
• Accounts Receivable & Consignment Management: Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.
• Complaint Resolution & Cross-Functional Coordination: Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.
• Sales Operations & Reporting: Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 2+ years of customer service experience in an office environment.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Strong organizational and communication skills.
• Ability to work onsite in a fast-paced environment.
• Manufacturing industry experience preferred.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.