Customer Service Representative

emplify GmbH; Martinsville (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Vacation

Paid Holidays

Diversity & Inclusion

Health Insurance

Personal Development

Job summary

Freudenberg Group is hiring a Customer Service Representative to be the primary point of contact for customers, manage orders and documentation, and coordinate sample shipments in a fast-paced manufacturing environment.

You will support accounts receivable activities, handle complaints, and assist in sales reporting alongside account managers and leadership. On-site work is required at our Martinsville facility.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 2+ years of customer service experience in an office setting.
• Proficiency with Microsoft Office and ERP/CRM systems.
• Strong organizational and communication skills essential.
• Ability to work onsite in a fast-paced environment.

Responsibilities

• Customer Relationship Management: Serve as the primary contact for prospective and existing customers with timely, professional support.
• Order & Documentation Administration: Prepare, manage, and follow up on quotations, order confirmations, invoices, and credit notes.
• Order Processing & Sample Coordination: Coordinate orders, returns, exchanges, and sample shipments with record-keeping in CRM/ERP.
• Accounts Receivable & Consignment Management: Monitor AR activities, support collections, and manage monthly consignment invoicing.
• Complaint Resolution & Cross-Functional Coordination: Track and resolve customer complaints with internal teams for timely follow-up.
• Sales Operations & Reporting: Maintain sales data, generate reports, and support sales activities with account managers.

Skills

Customer service experience

Organizational skills

Communication skills

Manufacturing experience

On-site work readiness

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

ERP/CRM systems

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Elevate your career with MehlerHeytex, where innovation meets excellence in coated technical textiles, serving markets from truck tarpaulins to large-format digital printing!

Customer Service Representative

Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.
• Order & Documentation Administration: Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.
• Order Processing & Sample Coordination: Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.
• Accounts Receivable & Consignment Management: Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.
• Complaint Resolution & Cross-Functional Coordination: Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.
• Sales Operations & Reporting: Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 2+ years of customer service experience in an office environment.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Strong organizational and communication skills.
• Ability to work onsite in a fast-paced environment.
• Manufacturing industry experience preferred.

Some of your Benefits

• Vacation
• Paid Holidays
• Diversity & Inclusion
• Health Insurance
• Personal Development

With paid-time off, local holidays are all the way more relaxing.

We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Rely on comprehensive services whenever you need it.

We offer a variety of trainings to ensure you can develop in your career.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.