IT Support Specialist

Freudenberg Home and Cleaning Solutions; Aurora (IL); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

401K Match

Diversity & Inclusion

Performance Related Bonus

Health Insurance

Paid Holidays

Job summary

Freudenberg Home and Cleaning Solutions in Aurora, IL is seeking an IT Support Specialist to provide local and remote user support across the Americas. You will troubleshoot PC hardware, printers, and software, and collaborate with second-level teams to resolve issues.

The role focuses on maintaining IT infrastructure, deploying devices, and assisting users with digital workplace tools. Travel up to 5% may be required; a relevant IT degree or diploma is preferred.

Qualifications

• Associates or BS degree in IT, IT-related field, or equivalent preferred.
• Previous IT work experience preferred.
• Strong knowledge of PC hardware, printers, Microsoft software and basic network administration; certifications a plus.

Responsibilities

• Provide local support at the Aurora, IL site and remote support for offices in the Americas.
• Troubleshoot PC hardware, printers, software and basic network issues.
• Engage with users to understand needs and improve digital workplace tools.
• Coordinate with second-level support and external providers as needed.
• Configure and deploy IT equipment and manage inventory.

Skills

Customer service

Troubleshooting

Training users

Cross-cultural teams

Education

Associates or BS in IT

Business IT related degree

Tools

PC hardware

Printers

Microsoft software

Network administration

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products. The portfolio includes brands such as Vileda® , and Vileda Professional®. The company employs more than 3,800 people and hosts a global distribution network .

Some of your Benefits

• 401K Match: Save for retirement with the company's help.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Performance Related Bonus: When you have an impact, you can reap the rewards.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

The expected salary range for this position is $70,000-$85,000 USD annually, and is dependent on skills, experience, and qualifications. In addition to base pay, this position may be eligible for a performance-based bonus. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; 401(k) retirement savings with company match; paid time-off and holidays; and parental leave.

Aurora, IL

Hybrid Work

Freudenberg Household Products LP (USA)

You support our team as

IT Support Specialist

Responsibilities

• Provide local support of the Aurora, Illinois, Regional HQ/Production/Warehouse site as well as remote support for 6 offices and 1 Production/Warehouse site in the Americas Region. Total IT users supported are approximately 400 plus Production and Warehouse employees when needed.
• Commit to the digital transformation at Freudenberg Home and Cleaning Solutions (FHCS) by proactively engaging with our users to understand their needs and requests for improvements.
• Manage local site IT infrastructure and applications as complementary to your IT service role and handle a variety of IT issues in collaboration with our 2nd level support teams.
• Configure, deploy, administer, and troubleshoot PCs, mobile devices, label printers, hand scanners, IP cameras, and other IT equipment.
• Purchase IT consumables and supplies to ensure the proper IT equipment for our users.
• Coordinate and manage external service providers for IT service delivery where needed.
• Participate in local/regional/corporate IT project implementations as part of a larger team and contribute to ongoing IT Infrastructure and user support documentation, and maintain inventory system

Qualifications

• Associates or BS degree in IT or IT-related field, Business Administration, Business Informatics or a completed vocational training in the field of IT preferred.
• Previous work experience in IT preferred.
• Demonstrated working knowledge in topics such as PC hardware, Printers, Microsoft software and network administration. Certifications a plus.
• Excellent customer service and troubleshooting skills to identify problems quickly and fix them according to user requirements.
• Ability and desire to train and advise our users on how to best work with our digital workplace tools and apps.
• As part of a harmonized enterprise IT landscape, you understand the impact of standardization and see the big picture when evaluating local versus global solutions.
• Working with remote and cross-cultural teams through virtual interaction, Spanish speaker is a plus.
• Ability to travel up to 5%.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.