Customer Service Representative

Bnl-School-Pictures; Marlboro Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

BNL School Pictures is seeking a Customer Service Representative to support families, students, and staff. The role is on-site, Monday–Friday with potential overtime during the school year, focusing on administrative, product, and customer service tasks.

The ideal candidate will manage calls, live chat, and emails, perform data entry, and help keep orders organized in a fast-paced team environment. Bilingual English/Spanish is preferred but not required.

Qualifications

• Exceptional attention to detail with a commitment to service.
• Highly organized, able to manage multiple tasks and deadlines effectively.
• Proficient in basic computer applications, including Microsoft Windows.
• Ability to thrive in a fast-paced, large call volume, team-oriented environment.
• Dependable, punctual, and accountable with a strong work ethic.
• Bilingual in English and Spanish preferred, but not required.
• Previous customer service experience a plus.

Responsibilities

• Answering Customer Service department phone lines, live chat, and email tickets, to answer questions and resolve concerns.
• Perform data entry into company software programs to assist customers placing orders.
• Complete filing tasks to track customer orders.
• Perform other tasks as needed to support the unit.

Skills

Attention to detail

Organizational skills

Fast-paced environment

Punctual & dependable

Bilingual English/Spanish

Tools

Microsoft Windows

Job description

About Us

At BNL School Pictures, we specialize in capturing unforgettable memories for students and schools. Our team is dedicated to delivering exceptional service and high-quality products to ensure picture days run smoothly for both schools and families. We’re looking for a detail-oriented Customer Service Representative to join our team and play a key role in providing administrative, product, and customer service support to families, students, and company staff.

Job Description

As a Customer Service Representative, you will be an essential part of our operations team. You’ll manage administrative tasks, collaborate with colleagues, and ensure that our services meet the needs of our customers. This position is on-site, Monday-Friday with the opportunity for overtime. This position operates during the school year.

Key Responsibilities

• Answering of Customer Service department phone lines, live chat, and email tickets, in order to answer customer questions, and do problem research and resolution of customer concerns.
• Perform data entry into company software programs, in order to assist customers in placing orders.
• Complete filing tasks to assist in keeping track of customer orders.
• Perform other tasks as needed to support the unit.

Qualifications

• Exceptional attention to detail with a commitment to service.
• Highly organized, able to manage multiple tasks and deadlines effectively.
• Proficient in basic computer applications, including Microsoft Windows.
• Ability to thrive in a fast-paced, large call volume, team-oriented environment.
• Dependable, punctual, and accountable with a strong work ethic.
• Bilingual in English and Spanish preferred, but not required.
• Previous customer service experience a plus.