Customer Service Representative

Rembrandt Foods; Sioux Center (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Rembrandtfoods is seeking a customer service-focused professional to coordinate activities for key accounts and ensure delivery commitments are met. You will work with plant, sales, and operations teams to tailor solutions and maintain strong customer relationships.

The role requires strong communication, attention to detail, and experience with accounting systems, MS Office, and English fluency. You will join a fast-paced, collaborative environment that values initiative and cross-functional

Qualifications

• Creative thinking for solutions to problems.
• Effective written and verbal communication.
• Ability to read, understand and communicate information clearly.
• Attention to detail in all tasks.
• Advanced English: fluent in speaking, writing, and reading.
• Experience with computer-based accounting systems.

Responsibilities

• Coordinate customer service activities for high-profile strategic customers.
• Track order status with related plant departments to meet delivery commitments.
• Identify customer requirements and recommend products and solutions.
• Verify and present prices per contracted agreements.
• Manage CRM processes for select accounts including pricing requests, sample requests and complaint entry.
• Foster positive relationships with customers.
• Educate customers about terminology, features and benefits of products.

Skills

Creative thinking

Communication skills

Problem solving

Attention to detail

Public relations

Cross-functional collaboration

Multi-tasking

Independent self-starter

Teamwork

Decision making under pressure

MS Office proficiency

Advanced English

Tools

Word

Excel

Outlook

PowerPoint

Access

Internet

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Duties and Responsibilities:

• Coordinates all customer service activities of a select account base made up of high-profile strategic customers
• Coordinates status on orders from related plant departments to ensure customer delivery commitments are met
• Determines customer requirements and expectations to recommend specific products and solutions
• Verifies and presents prices based on contracted agreements
• Manages CRM process for select accounts and designated salespersons including pricing requests, sample requests and complaint entry
• Cultivates positive and enduring relationships with customers
• Educates customers about terminology, features, and benefits of products to improve sales and customer satisfaction
• Identifies trends in customer satisfaction, gaining a solid understanding of customer needs and preferences
• Keeps accurate records of discussions and correspondence with customers
• Maintains customer data base and contact information
• Project management: manages and communicates all project work relative to the top tier account list to internal team members including supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from start to ship of first order
• Promptly completes required reports such as sales and forecasting reports
• Creates and maintains the cross functional (operations, R&D, QA, customer service, logistics, marketing) team to meet customer expectations and internal expectations
• Understands the market value of and competitive factors of egg products
• Participates in training sessions, meetings, skill building, and professional development classes
• Supports and provides back up for the Customer Service Manager and Customer Service Representatives as needed

Knowledge, Skills, and Abilities:

Required:

• Creative thinking for solutions to problems
• Ability to read, understand and effectively communicate information through writing and speaking so others will understand
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Attention to detail
• Public relation skills.
• Able to work effectively across all levels of organization and functions
• Multi-tasking and organizational skills
• Independent Self-Starter
• Ability to work in a team environment
• Ability to work in a fast-paced environment with prioritization skills and can make good decisions in times of urgency
• Computer Skills: Word, Excel, Outlook, PowerPoint, Access, Internet
• Mathematical Skills: General Arithmetic/Basic algebra/Percentages/Fractions
• Advanced English: fluent in speaking, writing, and reading
• Experience in computer-based accounting systems

Preferred:

• Food industry experience

Equipment:

• Office equipment: fax, copier, computers, printers, telephones, calculators
• Hand tools

Universal Expectations:

• Follows all Safety, Biosecurity, Environmental, and Animal Welfare Procedures
• Ensures compliance with and follows all OSHA and REI safety regulations and procedures
• Ensures that all care is provided with respect to customer, client, and co-workers' rights
• Ensures a safe and clean work environment
• Maintains confidentiality
• Adheres to work schedules in completing and performing assigned tasks
• A trained designee will be appointed by management to cover for absences or vacancies
• Reports and takes necessary action to prevent food safety and food quality issues from occurring to support the production of Safe Quality Food (SQF)
• Performs other tasks as assigned