Customer Service Representative

Rhino, Inc.; Maple Lake (MN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Employer-paid life insurance

Employer-paid short-term and long-term

401k with employer match

PTO and paid holidays

Profit sharing

Gym reimbursement

Job summary

Rhino, Inc. in Maple Lake, Minnesota, seeks a Customer Service Representative to support our Wave Armor brand. The role emphasizes multi-tasking, strong communication, and high customer satisfaction within Sales and Marketing.

The successful candidate will handle orders, provide shipping updates, and assist with technical inquiries while collaborating with internal teams to resolve issues. On-site, full-time position with a friendly, team-driven culture.

Qualifications

• High school diploma, GED, or equivalent required.
• 3+ years of customer service and/or account management experience.
• Proficient in Microsoft Office tools (Word, Excel, etc.) and other similar software.

Responsibilities

• Learn product knowledge to become a trusted advisor for customers.
• Serve as the primary contact for the assigned book of business (customers, dealers, distributors).
• Process new sales orders and provide proactive shipping confirmations and status updates.
• Provide technical assistance for part number inquiries.
• Collaborate with Field Account & Promotions Managers and Sales Managers to support the team.
• Ensure prompt and clear communication with stakeholders and rapid resolutions to issues.

Skills

Customer service

Communication

Team collaboration

Problem solving

Education

High school diploma or GED

3+ years customer service

Tools

Microsoft Office

Job description

Job description

Rhino, Inc., is a premier rotational molding company located in Maple Lake, Minnesota. We're home to Wave Armor, Otter Outdoors, Beavertail, Rhino Tuff Tanks, and much more. Rhino has been in business for 29years, and we are growing! Check us out at www.rhinomade.com.

We are looking for a Customer Service Representative who has the ability to multi-task and prioritize requests and responsibilities from both internal and external customers. This person will have a positive, helpful attitude that will easily translate to our customers, and will focus on supporting our Wave Armor brand.

JOB TITLE

Customer Service Representative

DEPARTMENT

Sales and Marketing

REPORTS TO

Customer Service Supervisor

HOURS

Full-time; 40 hours per week

POSITION SUMMARY

The Customer Service Representative’s role is to collaborate with internal and external customers, diffuse tense interactions, and provide resolution to issues and inquiries. They will provide assistance with a positive attitude, have the ability to multi-task, prioritize requests, and whenever possible create a win-win scenario for our company and our customers.

DUTIES AND RESPONSIBILITIES

• Responsible for learning and understanding product knowledge to become a trusted advisor to our customers.
• Serve as primary point of contact for assigned book of business. This includes customers, business groups, dealers, distributors, etc.
• Process new sales orders and provide customers proactive shipping confirmation and status updates.
• Provide technical assistance for part number inquiries.
• Work with Field Account & Promotions Managers and Sales Managers to provide administrative sales support to the team.
• Ensure prompt and clear communication with stakeholders, providing rapid resolutions to issues and concerns.

EDUCATION AND TECHNICAL SKILLS

• High school diploma, GED, or equivalent required.
• 3+ years of customer service and/or account management experience.
• Proficient in the use of Microsoft Office tools (Word, Excel, etc.) and other similar software.

SOFT SKILLS / ABILITIES

• Excellent verbal and written communication skills.
• Ability to work well with others.
• Demonstrated strong collaboration skills with internal and external customers.
• Effective analytical and problem-solving skills.
• Self-motivated, ability to complete tasks with minimum supervision.
• Strong attention to detail and organizational skills required.
• Ability to multi-task in a fast-paced environment.
• Regular, predictable attendance.

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods of time.
• Ability to walk about the facility as needed.
• Comfort and ability to be exposed to shop elements such as noise, dust, odors, heat and cold.

We are proud of our friendly, family oriented culture and team environment.

Benefits

• health
• dental
• employer-paid life insurance
• employer-paid short term and long term disability
• 401k with employer match
• PTO and paid holidays
• profit sharing
• gym reimbursement