Customer Service Representative

Addison Group; Maple Grove (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Addison Group is partnering with a growing Twin Cities financial services organization to hire a Customer Service & Collections Specialist in Maple Grove, MN. You will work with clients, vendors, and consumers to set up new accounts and payment plans, and resolve past-due balances, with training on the company’s proprietary system.

The role is Monday–Friday with weekly onsite presence required and offers medical, dental, vision, and 401(k) benefits.

Qualifications

• 1+ year of collections/customer service experience, preferably in a B2B environment.
• Strong verbal and written communication skills for professional conversations about payments.
• Highly organized with strong attention to detail and follow-through.
• Comfortable making a high volume of outbound calls to clients, vendors, and consumers.
• Professional and dependable with the ability to learn established processes.
• Experience with Excel is helpful; experience with accounting/collections systems is a plus.

Responsibilities

• Set up new clients and vendors with accounts, welcome information, and payment plans.
• Contact clients regarding past-due accounts and establish or maintain collection payment schedules.
• Make outbound calls and send email reminders regarding payments.
• Answer questions regarding accounts, transactions, and payments with professionalism.
• Process ACH and electronic payments and resolve discrepancies.
• Research account and transaction inquiries and escalate issues when necessary.
• Maintain accurate transaction and account records.
• Meet daily call-volume and performance goals.
• Follow internal controls and regulatory requirements.

Skills

Collections experience

Communication skills

Organization

Outbound calling

Professionalism

Excel

Accounting systems

Job description

Position Title: Customer Service Collections Specialist (B2B)

Location: Maple Grove, MN (only local candidates in MN will be considered. Weekly onsite presence required.)

Work Schedule: Monday-Friday

Benefits: This position is eligible for Medical, Dental, Vision, and 401(k)

Overview: We're partnering with a growing Twin Cities financial services organization that is looking to add a Customer Service & Collections Specialist to their team. This is a great opportunity for someone who enjoys working directly with customers, managing account activity, and helping resolve payment-related questions and past-due balances. In this role, you'll work with clients, vendors, and consumers to set up new accounts and payment plans, follow up on past-due accounts, process payments, and resolve account questions and discrepancies. The company provides structured training on their proprietary system and processes, making this a good opportunity for someone who is organized, professional, and eager to learn.

What You'll Be Doing

• Set up new clients and vendors with accounts, welcome information, and payment plans.
• Contact clients regarding past-due accounts and establish or maintain collection payment schedules.
• Make outbound calls and send email reminders regarding upcoming or missed payments.
• Answer questions regarding accounts, transactions, and payments while providing professional customer service.
• Process ACH and electronic payments and resolve payment discrepancies.
• Research account and transaction inquiries and escalte issues when necessary.
• Maintain accurate transaction and account records.
• Meet daily call-volume and performance goals.
• Follow internal controls and regulatory requirements.

What We're Looking For

• 1+ year of collections/customer service experience, preferably in a B2B environment.
• Strong verbal and written communication skills with the ability to have professional conversations regarding payments and past-due accounts.
• Highly organized with strong attention to detail and follow-through.
• Comfortable making a high volume of outbound calls and communicating with clients, vendors, and consumers.
• Professional and dependable with the ability to learn and follow established processes.
• Experience with Excel is helpful but not required.
• Experience with accounting, collections, or customer service systems is helpful; training will be provided on the company's proprietary system.

Why choose Addison Finance & Accounting?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K
• Permanent Employment: Many of Addison's Finance & Accounting job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.