Collections Specialist

Factory Motor Part; Eagan (MN); On-site; USD 34,000 - 40,000; Full time

Job summary

Factory Motor Part, located in Eagan, MN, is seeking a skilled Accounts Receivable Collections Specialist to manage customer accounts receivable, collect outstanding balances, and resolve billing discrepancies while delivering excellent customer service.

The role requires 3+ years of B2B collections experience, strong communication skills, and proficiency with Microsoft Excel. This is an on-site position in the corporate office, offering competitive pay based on experience and performance.

Qualifications

• Minimum 3 years business-to-business collections experience preferred
• Strong written and verbal communication skills
• Proficient with Microsoft Word and Excel

Responsibilities

• Make collections calls to customers in a professional manner and maintain client relationships
• Use collection management software to manage assigned accounts
• Review billing problems and resolve delinquencies promptly
• Investigate questions about bills, payments, credits, and balances
• Prepare updates for management on account portfolios
• Collaborate with outside sales to resolve payment issues

Job description

• Pay or shift range: $25 USD to $29 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

We are looking for a skilled and motivated Accounts Receivable Collections Specialist who enjoys challenges and thrives in a fast-paced, team environment. This position will be responsible for maintaining customer accounts receivable including, collection of outstanding balances, and resolution of billing and payment discrepancies while providing excellent customer service.

DUTIES & RESPONSIBILITIES:

• Make collections calls to customers in a professional manner while maintaining and improving customer relations
• Utilize collection management software for efficient and effective handling of assigned accounts
• Review customer billing problems and resolve accounts receivable delinquencies in a timely manner
• Research internal and external questions regarding billings, payments, credits, and account balances
• Reconcile and provide updates to management, as appropriate, on assigned account portfolio
• Collaborate with the outside sales team to resolve customer payment issues

KNOWLEDGE, SKILLS & ABILITIES AND WORK ENVIRONMENT:

• Knowledge of key Credit and Collections policies and techniques
• Strong professional written and verbal communication skills
• Ability to perform research to ensure accuracy of customer accounts
• Ability to multi-task and prioritize while maintaining high attention to detail
• Identify and complete critical tasks independently and with a sense of urgency
• Strong interpersonal skills and organizational awareness
• Proficient with Microsoft Word and Excel.
• Bilingual language skills are also a plus
• Work will be performed in the corporate office

WORK ENVIRONMENT:

• This position is located at our Corporate Headquarters in Eagan, MN.

MINIMUM REQUIREMENTS:

• Previous business to business collections experience preferred with a minimum of 3 years of experience or equivalent combination of education and experience
• Associates Degree in Business or Accounting preferred

We are an EEOC/AA Employer. An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.