B2B Collections & Customer Service Specialist (Onsite)

Addison Group; Maple Grove (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Addison Group is partnering with a growing Twin Cities financial services organization to hire a Customer Service & Collections Specialist in Maple Grove, MN. You will work with clients, vendors, and consumers to set up new accounts and payment plans, and resolve past-due balances, with training on the company’s proprietary system.

The role is Monday–Friday with weekly onsite presence required and offers medical, dental, vision, and 401(k) benefits.

Qualifications

• 1+ year of collections/customer service experience, preferably in a B2B environment.
• Strong verbal and written communication skills for professional conversations about payments.
• Highly organized with strong attention to detail and follow-through.
• Comfortable making a high volume of outbound calls to clients, vendors, and consumers.
• Professional and dependable with the ability to learn established processes.
• Experience with Excel is helpful; experience with accounting/collections systems is a plus.

Responsibilities

• Set up new clients and vendors with accounts, welcome information, and payment plans.
• Contact clients regarding past-due accounts and establish or maintain collection payment schedules.
• Make outbound calls and send email reminders regarding payments.
• Answer questions regarding accounts, transactions, and payments with professionalism.
• Process ACH and electronic payments and resolve discrepancies.
• Research account and transaction inquiries and escalate issues when necessary.
• Maintain accurate transaction and account records.
• Meet daily call-volume and performance goals.
• Follow internal controls and regulatory requirements.

Skills

Collections experience

Communication skills

Organization

Outbound calling

Professionalism

Excel

Accounting systems

Job description

Addison Group is partnering with a growing Twin Cities financial services organization to hire a Customer Service & Collections Specialist in Maple Grove, MN. You will work with clients, vendors, and consumers to set up new accounts and payment plans, and resolve past-due balances, with training on the company’s proprietary system.

The role is Monday–Friday with weekly onsite presence required and offers medical, dental, vision, and 401(k) benefits.