Customer Service Representative

Monroechamber; Manitowoc (WI); On-site; USD 21,000 - 29,000; Full time

Job summary

Monroechamber is seeking a Customer Service Representative in Manitowoc, WI. The role pays $18.00/hour (1st shift, 7:00am - 3:00pm). You will interact with customers, process orders, and coordinate with Sales and Planning teams to ensure accurate pricing and timely deliveries.

Qualifications include a High School Diploma or GED with at least one year of office experience; a preferred Associate degree with customer service exposure. Proficiency in English and basic math is expected.

Qualifications

• High School Diploma or GED with at least one year previous experience in an office environment; Associate's degree with customer service experience preferred.

Responsibilities

• Retrieve customer data through various electronic formats (email, EDI, etc.)
• Processes purchase orders and forecasts from customers
• Acknowledge customer purchase orders
• Answer phones and interface with customers on a regular basis to address questions and requests
• Work with Sales to address pricing accuracy and any changes
• Work with the planning team to review orders for quantity and due date
• Create / print die shop CO's as directed by Tool & Die Manager
• Maintain work area and equipment in a clean and orderly condition and follow prescribed safety regulations

Skills

Customer service

English literacy

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Microsoft Office

Job description

Position Title: Customer Service Representative

Wage: $18.00/hour

Shift: 1st

Hours: 7:00am - 3:00pm

Location: Manitowoc, WI

Customer Service Representative Responsibilities:

• Retrieve customer data through various electronic formats (email, EDI, etc.)
• Processes purchase orders and forecasts from customers
• Acknowledge customer purchase orders
• Answer phones and interface with customers on a regular basis to address questions and requests
• Work with Sales to address pricing accuracy and any changes
• Work with the planning team to review orders for quantity and due date
• Create / print die shop CO's as directed by Tool & Die Manager
• Maintain work area and equipment in a clean and orderly condition and follow prescribed safety regulations

Requirements for Customer Service Representative:

• High School Diploma or GED with at least one year previous experience in an office environment; Associate's degree with customer service experience preferred
• Ability to read and write English, following verbal instructions and using simple math
• Computer literate, including Microsoft Office IND043

We are proud to be an equal opportunity employer.