Order & Customer Success Specialist

Monroechamber; Manitowoc (WI); On-site; USD 21,000 - 29,000; Full time

Job summary

Monroechamber is seeking a Customer Service Representative in Manitowoc, WI. The role pays $18.00/hour (1st shift, 7:00am - 3:00pm). You will interact with customers, process orders, and coordinate with Sales and Planning teams to ensure accurate pricing and timely deliveries.

Qualifications include a High School Diploma or GED with at least one year of office experience; a preferred Associate degree with customer service exposure. Proficiency in English and basic math is expected.

Qualifications

• High School Diploma or GED with at least one year previous experience in an office environment; Associate's degree with customer service experience preferred.

Responsibilities

• Retrieve customer data through various electronic formats (email, EDI, etc.)
• Processes purchase orders and forecasts from customers
• Acknowledge customer purchase orders
• Answer phones and interface with customers on a regular basis to address questions and requests
• Work with Sales to address pricing accuracy and any changes
• Work with the planning team to review orders for quantity and due date
• Create / print die shop CO's as directed by Tool & Die Manager
• Maintain work area and equipment in a clean and orderly condition and follow prescribed safety regulations

Skills

Customer service

English literacy

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Microsoft Office

Job description

Monroechamber is seeking a Customer Service Representative in Manitowoc, WI. The role pays $18.00/hour (1st shift, 7:00am - 3:00pm). You will interact with customers, process orders, and coordinate with Sales and Planning teams to ensure accurate pricing and timely deliveries.

Qualifications include a High School Diploma or GED with at least one year of office experience; a preferred Associate degree with customer service exposure. Proficiency in English and basic math is expected.