Sales Associate

Regency Management Services; Lexington Park (MD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Recognition and reward programs

Generous Employee Discount

Job summary

Regency Management Services is hiring a Customer Service Representative at our Lexington Park, MD location. You will provide world-class service in-person and over the phone, processing orders and supporting sales with accuracy and empathy.

You’ll build positive customer relationships, identify root causes, and contribute to a smooth showroom experience at Ashley Furniture Store. Growth opportunities and a team-focused environment accompany this role.

Qualifications

• High School diploma or GED required.
• Strong verbal and listening skills.
• Proficient with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Enter customer orders accurately into the system.
• Process payments to proper accounts.
• Responsible for security of cash and other legal tenders.
• Prepare daily deposits in accordance with Company policies and procedures.
• Answer incoming calls and respond to customer queries in a timely and courteous manner.
• Schedule deliveries that are convenient for the customers and comply with company procedures.
• Maintain all open orders and communicate status with customers.
• Work daily reports according to Company requirements.
• Assist with showroom displays, tagging, and other tasks as needed.

Skills

Customer service

Multitasking

Interpersonal skills

Cash handling

Verbal communication

Computer literacy

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job DetailsJob Location: Lexington Park, MD 20653Position Type: Full TimeSalary Range: $60,000.00 - $100,000.00 Commission/yearJob Shift: Any

Part–Time Career Opportunities

Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!

You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.

About Us:

Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

COME GROW WITH US TODAY!

Benefits of working for us!

• Recognition and reward programs
• Our prices are already low, but why not more! Generous Employee Discount

Job Responsibilities:

• Enter customer orders into the system accurately and completely
• Process payment to proper accounts
• Responsible for security of cash and other legal tenders
• Prepare daily deposits in accordance with Company policies and procedures
• Answer incoming calls and respond to customer queries in a timely and courteous manner
• Schedule deliveries that are convenient for the customers and comply with company procedures
• Maintain all open orders and courteously communicate status with customers
• Work daily reports according to Company requirements
• Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
• Assist Office Manager when needed

As a Retail Office Associate, you must:

• Have a High School diploma or GED
• Have strong business acumen and Excellent verbal and listening skills
• Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
• Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
• Strong interpersonal and human relations skills
• Proven analytical and problem-solving skills
• Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
• Be able to lift/ move up to 25 pounds, regularly
• Being bilingual is a plus

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#HPR25 Qualifications