Customer Service Representative

Interim HealthCare Inc.; Manchester (NH); On-site; USD 60,174,000 - 71,635,000; Full time

Benefits offered by this job

PTO

Holiday Pay

Medical/Dental/Vision

401(k) benefits

Job summary

Interim HealthCare in Manchester, NH, is seeking a dedicated Client Service Representative to support the Client Service Supervisor with scheduling, client service, and daily office operations. This role helps ensure compliant and efficient home care services, contributing to a compassionate, patient-centered team.

Growth opportunities and a family-oriented culture are emphasized. The position offers a competitive hourly wage, 40-hour work week with a flexible schedule, and benefits including

Qualifications

• Associate’s degree or equivalent combination of education, training, and work experience.
• Minimum of 1 year of experience in healthcare or a related industry.
• Understanding of state and federal home care standards and regulations.
• Excellent oral and written communication skills with both clinical and non-clinical staff.
• Strong organizational skills and attention to detail.
• Proficiency with computer software and the ability to learn new systems quickly.
• Ability to work independently while contributing positively to a team environment.

Responsibilities

• Assist the Client Service Supervisor in ensuring compliance with quality and operational standards.
• Coordinate staff schedules and help optimize the scheduling process for home care services.
• Document job orders, receive referrals, and assist with staffing requests.
• Maintain employee files, verify credentials and certifications, conduct background checks, and assist with recruiting efforts.
• Verify client insurance and assist with office functions including marketing, payroll, and collections.
• Provide professional and responsive service to clients, caregivers, referral sources, and members of the care team.
• Help ensure smooth day-to-day office operations and a positive experience for our clients and employees.

Skills

Customer service

Scheduling

Documentation

Compliance knowledge

Education

Associate’s degree or equivalent

Job description

Client Service Representative (CSR)

in Manchester, NH

Discover a client service role where every day brings an opportunity to make a difference. As a Client Service Representative (CSR) for Interim HealthCare®, you’ll be part of a team dedicated to improving lives through the home-based care we provide.

Interim HealthCare is the nation’s first home care company and a leading employer of CSRs seeking a career with purpose. We are looking for a service-oriented professional to support our Client Service Supervisor with staff scheduling, client service, and the daily operations of our Manchester office. If you’re ready for a rewarding career where your work directly impacts the lives of others, this opportunity is made for you!

Our Client Service Representatives enjoy excellent benefits:

• $21.00-$25.00 per hour
• 40 hours per week with a flexible schedule
• Make a positive impact in the lives of clients, patients, and their families
• Family-oriented culture that promotes work-life balance
• Online training, professional growth, and opportunities to earn CEUs
• PTO, Holiday Pay, Medical/Dental/Vision, and 401(k) benefits

A big-picture view of what you’ll do:

• Assist the Client Service Supervisor in ensuring compliance with quality and operational standards
• Coordinate staff schedules and help optimize the scheduling process for home care services
• Document job orders, receive referrals, and assist with staffing requests
• Maintain employee files, verify credentials and certifications, conduct background checks, and assist with recruiting efforts
• Verify client insurance and assist with office functions including marketing, payroll, and collections
• Provide professional and responsive service to clients, caregivers, referral sources, and members of the care team
• Help ensure smooth day-to-day office operations and a positive experience for our clients and employees

A few must-haves for Client Service Representatives:

• Associate’s degree or equivalent combination of education, training, and work experience
• Minimum of 1 year of experience in healthcare or a related industry
• Understanding of state and federal home care standards and regulations
• Excellent oral and written communication skills with both clinical and non-clinical staff
• Strong organizational skills and attention to detail
• Proficiency with computer software and the ability to learn new systems quickly
• Ability to work independently while contributing positively to a team environment

Why Work for Interim HealthCare?

Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Client Service Representatives. Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals and a passion for putting patients first.

Join a nationwide network of professionals who are making a positive impact in the lives of others through the meaningful work they do. At Interim HealthCare, you’ll have the opportunity to grow your career while helping make a difference in the lives of those we serve.

Interim HealthCare is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color,