Customer Service Representative

The Juris Agency; Magnolia (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Birthday day off

Job summary

Julie Alvarenga Allstate Agency in Bryan, Texas is seeking a licensed Customer Service Representative to help protect clients and grow the agency. You will handle calls, emails, and walk-ins with professionalism and provide clear explanations of coverages.

The role emphasizes policy management, cross-selling, and accurate client records, with a friendly, service-oriented approach. Bilingual English/Spanish skills are preferred to assist a diverse client base.

Qualifications

• Active Texas P&C license or willingness to obtain before start date.
• Strong verbal and written communication skills across calls, emails, and in-person.
• Customer-service oriented with a helpful, problem-solving mindset.
• Detail-oriented with accuracy in record-keeping.
• Positive and welcoming attitude for clients and teammates.
• Spanish speaking preferred for bilingual client communication.

Responsibilities

• Client advisory and service: answer calls, emails, and walk-ins with professionalism and care.
• Policy management: process policy changes, endorsements, renewals, and new applications using Allstate systems.
• Cross-selling: identify and offer additional products that provide value and protection.
• Agency reporting: track performance, spot trends, and follow up on tasks.
• Agency support: maintain accurate client records, handle billing questions, and keep the office running smoothly.

Skills

P&C licensing (Texas)

Communication skills

Customer-service oriented

Detail-oriented

Positive attitude

Spanish speaking

Job description

Job Description

At the Julie Alvarenga Allstate Agency, we're more than just an insurance provider—we're dedicated to protecting what matters most to our customers. As a dynamic growing agency based in Bryan, Texas, we pride ourselves on exceptional service, deep client relationships, and a team culture that fosters growth and success.

We are now seeking a passionate and licensed Customer Service Representative to help us continue our mission and build a rewarding career in insurance!

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Birthday day off

Responsibilities

• Client Advisory & Service: Answer calls, emails, and walk-ins with professionalism and care. Review policies, explain coverage clearly, and offer personalized recommendations.
• Policy Management: Process policy changes, endorsements, renewals, and new applications accurately using Allstate systems.
• Cross-Selling: Identify and offer additional products that provide genuine value and protection to your clients.
• Agency Reporting: Work with agency reports to track performance, spot trends, and follow up on critical tasks.
• Agency Support: Maintain accurate client records, handle billing questions, and help keep the office running smoothly.

Requirements

• Active Texas P&C License (or willingness to obtain it before your start date)
• Communication Skills: You're comfortable with phones, emails, and in-person conversations
• Customer-Service Oriented: You genuinely enjoy helping people and solving problems
• Detail-Oriented: You record information accurately and minimize errors
• Positive Attitude: You create a welcoming environment for clients and teammates alike
• Spanish Speaking Preferred: Ability to communicate clearly and effectively with clients in both English and Spanish