CUSTOMER SERVICE REPRESENTATIVE II

Crown Holdings; Atlanta (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

Crown Holdings in Atlanta seeks a Customer Service Coordinator to manage orders and shipments, maintain open order statuses, and handle communications with field sales and customers. You will process engraving orders, assist with technical inquiries, and manage invoicing and freight.

Requires a bachelor’s degree in business-related field, 3+ years in customer service and manufacturing, and travel about 10%. Packaging industry experience preferred.

Qualifications

• Bachelor’s degree in business, management or a related field.
• 3+ years of experience in a customer service role.
• 3+ years in a manufacturing environment.
• Approximately 10% travel.

Responsibilities

• Manage placement of orders and ship orders at customer request.
• Maintain open order status and inventory reports.
• Manage relevant communications regarding order status and delivery.
• Primary contact for field sales and customers. Responsible for communicating all relevant information to account managers and others as necessary.
• Submit engraving orders for new artwork and track through completion and item set up.
• Advise or direct customers to appropriate personnel for technical information concerning closures which are specific to their product or process.
• Manage customer complaints, directing them to the Technical Services group or Quality Assurance.
• Initiate and follow-up on NCRs and submit credits as appropriate.
• Quote pricing as required.
• Manage freight ensuring current freight rates are in effect and updated in the customer master file.
• Run weekly scheduled inventory reports for respective customers or as needed/requested.
• Enter various types of invoices related to freight, needs attention inventory, quantity adjustments, graphic charges, etc. for all customers.
• Work with customers and account managers to minimize slow-moving or obsolete inventory.
• Perform other job-related duties as required or assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Self-directed work

Education

Bachelor’s degree in business/related field

Tools

MS Word

MS Excel

MS Access

PowerPoint

Outlook

Job description

Division Overview

Crown’s Closures, Aerosol & Promotional Packaging (CAPP) Division manufactures a variety of packaging solutions for the largest consumer packaging companies in North America. Our distinguished list of clients includes SC Johnson, Abbott Laboratories and Unilever. We manufacture total packaging solutions including:

• Closures: We manufacture a variety of decorative food and metal vacuum sealed closures, metal and composite closures, capping systems for glass and plastic container manufacturers.
• Aerosol Packaging: We manufacture cans and ends for manufacturers of personal care, food, household and industrial products. We offer our customers a broad range of products including multiple sizes, color schemes, and shaped packaging.
• Promotional and Specialty Packaging: We manufacture a wide array of decorative containers with numerous lid and closure variations.

Duties And Responsibilities

• Manage placement of orders and ship orders at customer request.
• Maintain open order status and inventory reports.
• Manage relevant communications regarding order status and delivery.
• Primary contact for field sales and customers. Responsible for communicating all relevant information to account managers and others as necessary.
• Submit engraving orders for new artwork and track through completion and item set up.
• Advise or direct customers to appropriate personnel for technical information concerning closures which are specific to their product or process.
• Manage customer complaints, directing them to the Technical Services group or Quality Assurance.
• Initiate and follow‑up on NCRs and submit credits as appropriate.
• Quote pricing as required.
• Manage freight ensuring current freight rates are in effect and updated in the customer master file.
• Run weekly scheduled inventory reports for respective customers or as needed/requested.
• Enter various types of invoices related to freight, needs attention inventory, quantity adjustments, graphic charges, etc. for all customers.
• Work with customers and account managers to minimize slow‑moving or obsolete inventory.
• Perform other job‑related duties as required or assigned.

Minimum Requirements

• Bachelor’s degree in business, management or a related field.
• 3+ years of experience in a customer service role.
• 3+ years in a manufacturing environment.
• Approximately 10% travel.

Preferred Requirements

• Packaging industry experience.

Competencies

• Capability and flexibility of managing changing business needs and requirements.
• Proven record of applied critical thinking in a variety of situations.
• Effective oral and written communications.
• Strong interpersonal skills.
• Demonstrated ability to work effectively in a team environment as well as working independently and self‑directed.
• Process oriented with a continuous improvement mindset.
• Proficiency in MS Word, Excel, Access, PowerPoint and Outlook required.