Claims Service Representative - Louisville, KY

Charles Taylor; Louisville (KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Charles Taylor is seeking a Claims Service Representative to join our team in Louisville, KY. The role starts with in-office training and transitions to a hybrid schedule with in-office days on Tuesdays and Thursdays.

The position handles setting up new claims, issuing payments, and providing support to adjusters, nurses, clients, providers, and claimants. It requires strong data entry, organization, and communication skills to manage multiple tasks effectively.

Qualifications

• Must demonstrate accurate data entry and attention to detail.
• Strong organizational skills and time management.
• Ability to work independently and with a team.
• Excellent communication and telephone etiquette.
• Able to prioritize multiple tasks.
• Punctual and consistent attendance on schedule.

Responsibilities

• Set up new claims in system
• Provide Customer service to clients, providers & claimants
• Answer multi phone lines
• Mail out documents
• Image documents
• Issue payments
• Assist with projects as needed

Skills

Data entry 8k keystrokes

Organizational skills

Independent work

Communication skills

Telephone skills

Multitasking

Attendance

Job description

Charles Taylor is a highly successful global provider of professional services to the insurance industry. We are seeking an enthusiast Claims Service Representative to join our team.

The position is hybrid in Louisville, KY. You’ll work in the office until you’re fully trained, then transition to a hybrid schedule with in-office days on Tuesdays and Thursdays.

Job Summary

The Claims Service Representative is responsible for setting up new claims, issuing payments, provide support to adjusters and nurses. This position provides customer service for clients, providers and claimants. Certain duties may vary depending on the clients and states handled.

Essential Job Functions

• Set up new claims in system
• Provide Customer service to clients, providers & claimants
• Answer multi phone lines
• Mail out documents
• Image documents
• Issue payments
• Assist with projects as needed

Skills And Abilities

• Strong alpha/numeric data entry skills of 8,000 keystrokes with a 5% or below error rate
• Strong organizational skills
• Ability to work independently and in a team environment under general management direction to complete all assignments
• Good communication and telephone skills
• Ability to prioritize multiple task
• Prompt and regular attendance to pre-approved office schedule

Values

At Charles Taylor, our values define our identity, principles and conduct. The Claims Service Representative will demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.

Equal Opportunity Employer

Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor.