Customer Service Representative

The Fountain Group; Kankakee (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

The Fountain Group is seeking a detail-oriented order manager to coordinate and process customer orders, ensuring on-time delivery and accurate ERP data.

You will communicate with customers via phone and email, collaborate across scheduling, production, and shipping, and maintain inventories for key accounts while resolving issues to improve the overall customer experience.

Qualifications

• High school diploma or GED required.
• 2 years' experience in customer service, preferably manufacturing.
• ERP experience a plus, including order entry and returns.
• Knowledge of MS Word, Outlook and Excel.

Responsibilities

• Accurately and timely enter orders into the company ERP system.
• Communicate (via email and telephone) with the customer base to handle all orders, inquiries, and follow-up in a prompt and professional manner.
• Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
• Ensure on-time deliveries through follow-up with scheduling, production, and shipping departments.
• Coordinate filing, billing, and purchase orders with other departments.
• Follow up on past-due accounts.
• Enter Quality complaints into the system to ensure proper recording.
• Ensure all credits issued are compliant with the quality-compliant procedure.
• Produce product masters including very detailed product specifications.
• Maintain stock inventory for key customers, including purchasing goods as needed for replenishment.
• Respond full circle to requests from customers, sales reps, and service reps.
• Collaborate with other departments to resolve customer issues and align with customers' needs and requests.
• Identify issues in the process that can arise before releasing to production.
• Recommend ideas that enhance the overall customer experience.

Skills

Customer service

Order entry

Communication

MS Word

Excel

Education

High school diploma or GED

Tools

ERP system

MS Word

Outlook

Excel

Job description

Work Schedule: M - F
Shift Hours: 7am - 4pmThis position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience.

Pay: $22
Duration:6-12 monthsWork Schedule: M - F
Shift Hours: 7am - 4pmThis position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience.

Essential Functions

• Accurately and timely enter orders into the company ERP system.
• Communicate (via email and telephone) with the customer base to handle all orders, inquiries, and follow-up in a prompt and professional manner.
• Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
• Ensure on-time deliveries through follow-up with scheduling, production, and shipping departments.
• Coordinate filing, billing, and purchase orders with other departments.
• Follow up on past-due accounts.
• Enter Quality complaints into the system to ensure proper recording.
• Ensure all credits issued are compliant with the quality-compliant procedure.
• Produce product masters including very detailed product specifications.
• Maintain stock inventory for key customers, including purchasing goods as needed for replenishment.
• Respond full circle to requests from customers, sales reps, and service reps.
• Collaborate with other departments to resolve customer issues and align with customers' needs and requests.
• Identify issues in the process that can arise before releasing to production.
• Recommend ideas that enhance the overall customer experience.
  

Position Qualifications

Education: High school diploma or GED required.
Experience: 2 years' experience in customer service, preferably manufacturing.
ERP experience a plus, including order entry and returns. Knowledge of MS Word, Outlook and Excel.