Warehouse Customer Service Representative

ADP, Inc.; Dublin (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Camrett Logistics in Dublin, VA is seeking a Warehouse Customer Service Representative for full-time day shift (6:00a to 2:30p). You will supervise unloading/loading, data collection, and coordination of warehouse activities, serving as the first point of contact for our external customers and helping keep operations running smoothly.

The role requires strong attention to detail, reliability, and the ability to work under pressure, with a focus on customer satisfaction, teamwork, and continuous

Qualifications

• Detail‑oriented and thorough in completing tasks.
• Pleasant with others and cooperative.
• Honest and ethical.
• Reliable, responsible, and dependable.
• Maintain composure and avoid aggressive behavior under stress.
• Open to change and variety in the workplace.
• Able to work independently with minimal supervision.
• Strong teamwork.
• Analytical and logical in addressing problems.
• Willing to take on responsibilities and challenges.
• Willing to lead, take charge, and offer direction.
• Creative and able to think of new ideas to solve problems.

Responsibilities

• Getting Information — Observing, receiving, and obtaining information from all relevant sources.
• Interacting With Computers — Using computers and computer systems to enter data or process information.
• Communicating with Persons Outside Organization — Interacting with customers, the public, and external sources by various means.
• Communicating with Supervisors, Peers, or Subordinates — Providing information by phone, email, or in person.
• Establishing and Maintaining Interpersonal Relationships — Building cooperative relationships over time.
• Making Decisions and Solving Problems — Analyzing information to choose best solutions.
• Updating and Using Relevant Knowledge — Keeping up‑to‑date technically and applying knowledge.
• Processing Information — Verifying information or data.
• Resolving Conflicts and Negotiating with Others — Handling complaints and disputes.
• Organizing, Planning, and Prioritizing Work — Setting goals and plans to accomplish tasks.
• Interpreting the Meaning of Information for Others — Explaining information and its implications.
• Identifying Objects, Actions, and Events — Categorizing information and recognizing changes.
• Analyzing Data or Information — Breaking down information to its components to understand it.
• Performing Administrative Activities — Maintaining information files and processing paperwork.

Skills

Detail‑oriented

Teamwork

Communication

Customer service

Problem solving

Reliability

Calm under pressure

Change readiness

Self‑start

Decision making

Interpersonal relations

Leadership willingness

Creativity

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Warehouse Customer Service Representative

Full Time Operatives Dublin, VA, US

2 days ago Requisition ID: 1069

Looking for More Than a Desk Job?

At Camrett Logistics, our Customer Service Representatives are at the center of the action—working with teammates, coordinating shipments, tracking inventory, auditing, and helping keep operations running smoothly.

We're looking for someone who:

• Enjoys solving problems
• Works well under pressure
• Communicates effectively with customers and team members
• Wants long‑term career growth

If you're ready to make an impact every day, we'd love to meet you.

1st Shift (6:00a to 2:30p)

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Summary

The Customer Service Representative (CRS) is directly responsible for planning, organizing, and directing the activities of programs within a specific Camrett site. He or she will be directly responsible for supervising the unloading, loading, data collecting, data distribution, and potentially the transportation of products from specific warehouse programs. This person will be the first person point of contact for our external customer

Job Requirements

• Job requires being careful about detail and thorough in completing tasks
• Job requires being pleasant with others on the job and displaying a good natured, cooperative attitude.
• Job requires being honest and ethical
• Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Job requires teamwork
• Job requires analyzing information and using logic to address work related issues and problems.
• Job requires willingness to take on responsibilities and challenges
• Job requires a willingness to lead, take charge, and offer opinions and direction.
• Job requires creativity and alternative thinking to develop new ideas for and answers to work related problems.

Work Activities

• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Interacting With Computers — Using computers and computer systems set up functions, enter data, or process information.
• Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e‑mail.
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e‑mail, or in person.
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Tasks

• Discuss goods or services information with customers.
• Respond to customer problems or complaints.
• Provide notifications to customers
• Coordinate operational activities.
• Maintain inventory accuracy above industry standard
• Research unpaid or short paid invoices, and contact customer for payment
• Maintain a safe, clean work environment, following all rules and policies
• Other activities/tasks as assigned.

Supervisory Responsibility

• This person is not normally responsible for the coordination of work activities of other CSR’s.