Community Service Officer

University of Southern California; Los Angeles (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Tuition assistance

Health insurance

Dental insurance

Vision insurance

403b retirement

Job summary

University of Southern California’s Department of Public Safety seeks a Community Service Officer to patrol campus areas, monitor facilities, and assist with investigations. The role includes securing openings and supporting safety operations across USC campuses.

You will work under supervision in an unarmed position, performing security duties, operating access systems, and aiding in parking and crowd control during events. A California driver’s license and a state Guard Card are required.

Qualifications

• High school diploma or equivalent required.
• 0-6 months of experience preferred.
• Must possess a valid California driver’s license for 2 years.
• Valid State of California Department of Consumer Affairs Guard Card required.

Responsibilities

• Patrol assigned areas and conduct security checks to prevent asset loss.
• Monitor CCTV and electronic door access; document incidents and observations.
• Assist with investigations and report writing as required.
• Direct traffic and assist with crowd control during events.
• Escort staff and patients between facilities as needed.

Skills

Driver's license

Guard Card

Education

High school diploma or equivalent

Job description

Join the Trojan Family: USC Department of Public Safety (DPS) Title: Community Service Officer

Who We Are: The University of California (USC)is a leading private research university located in Los Angeles – a global center for arts, technology, and international business. As the city’s largest private employer, we offer the opportunity to work in a dynamic environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Community - the faculty, staff, students, and alumni who make USC a great place to work.

ABOUT THE DEPARTMENT

The USC Department of Public Safety (DPS) is one of the largest campus public safety departments in the United States and employs over 300 full time personnel. DPS’s primary mission is to provide safe and secure environments on the USC campuses and in the areas surrounding the campuses. The department seeks individuals who have the knowledge, experience and sense of commitment to make the USC community safer.

JOB SUMMARY

In this important role, you will support the general safety of the university community by performing assigned patrol duties. You will secure the interior and exterior openings of facilities, monitor electronic door access and closed-circuit television systems, assist with investigations, and perform perimeter and parking lot security functions. This is an unarmed position working under direct supervision of a Community Service Officer II or a Sergeant.

JOB RESPONSIBILITIES

Patrols an assigned area. Performs prescribed security checks of buildings, offices, and grounds to prevent loss of university assets. Observes and reports suspicious activity or persons, and security and/or safety hazards. Conducts investigations of losses in accordance with procedures and directions. Opens and/or secures building and rooms according to procedures or as directed. Operates and/or monitors electronic door access, closed circuit television systems, and other security related devices. Dispatches or coordinates responses to situations as a result of observations made on CCTV and electronic door access. Assists with access at locations with malfunctioning electronic door access systems. Maintains logs and records required to indicate duty times, occurrences, actions taken, observations made, and other relevant information. Prepares and submits reports as required. Implements department procedures governing apprehensions, interrogations, and disposition of cases. Assists with parking control and vehicle/pedestrian security. Directs traffic and gives directions. Assists in maintaining perimeter and crowd control in areas of crimes, emergencies, and special activities. Escorts university and hospital employees, students, and/or hospital patients between facilities and their vehicles. Assists in crime prevention and public information programs. Implements and enforces OSHA, CAL-OSHA, and university policies relating to safety, health, and fire prevention. Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities. Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety.

SELECTION PROCESS

Evaluation: Your application will be evaluated based on your relevant experience and education. In-depth Screening: After interview, successful candidates will undergo background, psychological, and medical evaluations.

WORK SCHEDULE

Your regularly assigned work schedule/shift hours is a 4/10 alternative schedule; 10 hours per day, 40 hours per week. Please note that work schedules and hours may change at any time to accommodate business needs. The duration of your initial work schedule will be determined by your immediate supervisor. Please note: Shifts include holidays, weekends, and overtime; must have availability to work certain special events and emergencies.

BENEFITS

USC’s Commitment to You: We offer an excellent package of benefits and programs including, but not limited to:

• Tuition assistance for you and your family
• Comprehensive health, dental and vision insurance options
• 403b retirement account with matching 5% contribution by USC
• 50% subsidy off Metro, LADOT, and Metrolink passes

Explore more on the USC Employee Gateway

Minimum Requirements Education: High school diploma or equivalent

Experience: 0-6 months

Must possess a valid driver's license for 2 years

Valid State of California Department of Consumer Affairs Guard Card.

HOURLY RANGE

HOURLY RANGE: The hourly rate for this position is $21.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.

MINIMUM REQUIREMENTS

• Minimum Education: High school or equivalent
• Minimum Experience: 0 - 6 months
• Minimum Field of Expertise: Must possess a valid California Class C driver's license and a valid State of California Department of Consumer Affairs Guard Card.

EEO AND DIVERSITY

USC is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

USC observes affirmative action obligations consistent with state and federal law.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities.

Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

NOTICE OF NON-DISCRIMINATION AND OTHER POLICY INFO

Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility

KECK MEDICINE OF USC

Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings.