Patient Services Representative

University of Southern California; Los Angeles (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

University of Southern California's Herman Ostrow School of Dentistry seeks a Patient Services Representative to welcome patients, process full-service check-in, verify insurance, and reconcile accounts in a fast-paced environment.

The role emphasizes friendly, customer-focused service; the candidate should have 2-5 years in a dental clinic front office, knowledge of dental management systems (axiUm or Dentrix), bilingual in English and Spanish, and a high school or equivalent with an associate

Qualifications

• Preferred Education: Associate’s degree.
• Preferred Experience: 2-5 years working front office in a Dental Clinic.
• Working knowledge of dental management systems, preferably axiUm or Dentrix.
• Experience in consumer-side healthcare environment.
• Bilingual in English & Spanish.

Responsibilities

• Performs a variety of administrative duties in a dental clinic or practice.
• Provides assistance to patients and to management.
• Checks in patients.
• Verifying insurance eligibility.
• Reconciling patient accounts and financial transactions.

Skills

Customer service

Multitasking

Professional communication

Bilingual English/Spanish

Education

Associate’s degree

Tools

Dentrix

axiUm

Job description

Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and expert faculty members provide future oral health professionals with the skills they need to succeed and excel in dentistry. In addition to providing an exceptional educational experience to our students, we also strive to provide high quality oral care to our patients. The student clinics are an essential piece to providing excellent oral care to the community and supports student leading. The Office of Clinical Affairs has an immediate opening for a Patient Services Representative to support patient care and student learning.

The ideal candidate is enthusiastic and committed to delivering stellar customer service. This talented individual will welcome patients into the school by completing full-service patient processing. The Patient Services Representative is expected to handle multiple tasks at once and maintain accuracy and professionalism at all times. The responsibilities include, but are not limited to, patient check-in, insurance eligibility verification, and financial reconciliation of patient accounts.

If you embody the following characteristics, you are highly encouraged to apply: friendly, customer-centric, detail-oriented with the ability to problem-solve, and can thrive in a fast-paced diverse environment.

Job Accountabilities

• Performs a variety of administrative duties in a dental clinic or practice.
• Provides assistance to patients and to management.
• Checks in patients.
• Verifying insurance eligibility.
• Reconciling patient accounts and financial transactions.

Preferred Qualifications

• Preferred Education: Associate’s degree.
• Preferred Experience: 2-5 years working front office in a Dental Clinic.
• Working knowledge of dental management systems, preferably axiUm or Dentrix.
• Experience in consumer-side healthcare environment.
• Bilingual in English & Spanish.

Preferred Skills

• Answer telephones
• Assemble and organize numerical data
• Auditing Balance figures
• Cash handling
• Clinical documentation
• Communicate with others to gather information
• Compute totals
• Customer service
• Establish filling systems
• Gather data
• Maintain filing systems
• Prioritize difference projects
• Read handwritten text
• Schedule appointments
• Taking payments
• Understand and apply policies and procedures
• Use database and/or word processing software
• Verify calculations
• MACHINE/EQUIPMENT Calculator
• Computer network (department or school/university)
• Computer peripheral equipment
• Fax
• Personal computer
• Photocopier

The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visit http://benefits.usc.edu This support advocates work-life balance and employee well-being.

As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace. The work culture thrives on mutual respect, trust, and constructive collaboration amongst all its members.

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The budgeted hourly rate for this position is $22.50/hr. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy AppendixD for specific employment screen implications for the position for which you are applying.

Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

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