Customer Service Representative

Lorygen Group; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Lorygen Group is seeking a Customer Service Representative to assist customers with questions, requests, and service needs in a professional environment.

The ideal candidate is friendly, patient, and comfortable communicating with people. You will provide accurate product and service information, document interactions, and help resolve issues to maintain a welcoming experience for customers in Los Angeles.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and listening skills.
• Friendly and customer-focused approach.
• Dependable and professional work ethic.
• Ability to remain organized while handling multiple requests.
• Previous customer service, retail, hospitality, or related experience is a plus.

Responsibilities

• Respond to customer questions and routine service requests
• Provide accurate information about products, services, and promotions
• Listen to customer concerns and assist with appropriate solutions
• Follow up on customer requests when needed
• Document relevant customer interactions and feedback
• Assist customers during promotional activities and events
• Communicate recurring customer needs to team members
• Maintain a professional and welcoming customer experience

Skills

Verbal communication

Listening skills

Friendly demeanor

Dependable

Organized

Customer service experience

Education

High school diploma or equivalent

Job description

About Lorygen Group

Lorygen Group is committed to helping businesses create positivecustomer experiences through professional service and meaningfulengagement. We value teamwork, communication, and continuousprofessional development.

Position Summary

The Customer Service Representative will assist customers with questions, requests, and service needs. The ideal candidate is friendly, patient, and comfortable communicating with people in a professional environment.

Responsibilities

• Respond to customer questions and routine service requests
• Provide accurate information about products, services, and promotions
• Listen to customer concerns and assist with appropriate solutions
• Follow up on customer requests when needed
• Document relevant customer interactions and feedback
• Assist customers during promotional activities and events
• Communicate recurring customer needs to team members
• Maintain a professional and welcoming customer experience

Qualifications

• High school diploma or equivalent
• Strong verbal communication and listening skills
• Friendly and customer-focused approach
• Dependable and professional work ethic
• Ability to remain organized while handling multiple requests
• Previous customer service, retail, hospitality, or related experience is a plus