Customer Experience Specialist

Lorygen Group; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Lorygen Group is seeking a Customer Service Representative to assist customers with questions, requests, and service needs in a professional environment.

The ideal candidate is friendly, patient, and comfortable communicating with people. You will provide accurate product and service information, document interactions, and help resolve issues to maintain a welcoming experience for customers in Los Angeles.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and listening skills.
• Friendly and customer-focused approach.
• Dependable and professional work ethic.
• Ability to remain organized while handling multiple requests.
• Previous customer service, retail, hospitality, or related experience is a plus.

Responsibilities

• Respond to customer questions and routine service requests
• Provide accurate information about products, services, and promotions
• Listen to customer concerns and assist with appropriate solutions
• Follow up on customer requests when needed
• Document relevant customer interactions and feedback
• Assist customers during promotional activities and events
• Communicate recurring customer needs to team members
• Maintain a professional and welcoming customer experience

Skills

Verbal communication

Listening skills

Friendly demeanor

Dependable

Organized

Customer service experience

Education

High school diploma or equivalent

Job description

The Lorygen Group is seeking a Customer Service Representative to assist customers with questions, requests, and service needs in a professional environment.

The ideal candidate is friendly, patient, and comfortable communicating with people. You will provide accurate product and service information, document interactions, and help resolve issues to maintain a welcoming experience for customers in Los Angeles.