Customer Service Representative

Avispa Technology; Los Angeles (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Group Medical, Dental, Vision, Life, 0

Retirement Savings Program

Job summary

Aspiring Customer Service Representative position with Avispa Technology in Los Angeles, CA, onsite at a leading medical institution. This 6-month assignment offers hourly pay of $28/hr and a 40-hour work week, with benefits included.

Responsibilities include handling patient inquiries, collections, and refunds in a high-volume healthcare call center, using Epic for documentation and workflow routing. Prior hospital experience and knowledge of patient financial responsibilities are preferred.

Qualifications

• 3+ years of customer service experience in a hospital or healthcare setting.
• General knowledge of patient financial responsibilities.
• Familiarity with electronic health record systems, particularly Epic, is preferred.

Responsibilities

• Handle inbound and outbound calls in a call center environment, addressing and resolving patient account concerns and patient collections.
• Identify patient overpayments and accurately process refunds, transfer requests, and account reconciliations.
• Document patient accounts indicating resolution or escalation to the next level, keeping clear records of all actions taken.
• Perform duties in the call center and patient accounting systems (Epic), using appropriate codes for patient concerns and routing follow-ups to the appropriate work queues.

Skills

Customer service

Healthcare call center

Epic experience

Tools

Epic

Job description

Customer Service Representative 3514747

• Hourly pay: $28/hr
• Worksite: Leading medical institution (Los Angeles, CA 90024 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 6 Month Assignment

A leading medical institution is seeking a Customer Service Representative to handle patient account inquiries, collections, and refunds in a high-volume healthcare call center.

Customer Service Representative Responsibilities:

• Handle inbound and outbound calls in a call center environment, addressing and resolving patient account concerns and patient collections.
• Identify patient overpayments based on explanations of benefits, and accurately process refunds, transfer requests, and account reconciliations.
• Document patient accounts indicating resolution or escalation to the next level, keeping clear records of all actions taken.
• Perform duties in the call center and patient accounting systems (Epic), using appropriate codes for patient concerns and routing follow-ups to the appropriate work queues.

Customer Service Representative Qualifications:

• 3+ years of customer service experience within a hospital or healthcare setting.
• General knowledge of patient financial responsibilities.
• Familiarity with electronic health record systems, particularly Epic, is preferred.

Shift:

• Monday to Friday, 7:30 AM to 5:30 PM.

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