Healthcare Customer Service Representative

Amerit Consulting; Los Angeles (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Amerit Consulting seeks a Healthcare Customer Service Representative for an onsite role in California. The CSR will manage patient accounts, handle calls, and document activity in the Epic system with accuracy and confidentiality. The 24-week contract may extend based on performance and program needs.

Required is 3+ years in hospital/healthcare customer service, strong communication skills, and the ability to prioritize multiple accounts while maintaining data privacy. Onsite work only.

Qualifications

• 3+ years of hospital or healthcare customer service experience.
• Experience with Epic or similar EHR systems preferred.
• Strong communication and organizational skills.

Responsibilities

• Handle inbound/outbound calls with patients and internal teams.
• Document patient accounts and notes in systems with accuracy.
• Process refunds, transfers, and account reconciliations.
• Maintain confidentiality and compliance with data protection.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Documentation

Time management

Confidentiality

Tools

Epic

Call Center System

Patient accounting system

Job description

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Healthcare Customer Service Representative.

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NOTE- THIS IS AN ONSITE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position Title – Healthcare Customer Service Representative (Job Id: 3514747)

Duration: 24-week contract with the possibility of extension

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Job Requirements:

• Minimum of 3+ years of experience in customer service within a hospital or healthcare setting.
• Familiarity with electronic health record systems, particularly Epic, preferred.
• Excellent verbal and written communication skills for interacting with patients and internal teams.
• Strong organizational skills and the ability to handle multiple accounts simultaneously.
• Attention to detail when processing refunds, transfers requests, and account reconciliations.
• Proficiency in documenting account activities and maintaining clear records of all actions taken.
• Time management skills to meet productivity standards and manage work queues efficiently.
• High level of integrity and confidentiality when handling sensitive patient data.

Position Overview:

• The Collections Representative, also referred to as Customer Service Representative (CSR), is responsible for all aspects of patient account related activities such as addressing and resolving patients concerns and patient collections.
• The CSR must demonstrate strong interpersonal skills with a positive demeanor, good verbal and written communication skills and be professional in both appearance and approach.
• The CSR will handle a high volume of inbound and outbound calls in a Call Center environment. Must be able to clearly document the patient account with detail notes of the call either be resolution or needs escalation to next level.
• CSR must have general knowledge of patient financial responsibilities, able to identify patient overpayments based on explanation of benefits and process refunds accordingly.
• The CSR must be able to perform all needed duties in the Call Center System and Pat Accounting System, Epic, such as appropriate codes are being used to identify types of patient concerns, appropriate work queues for follow-ups, ensuring patient satisfaction.

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Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws