Customer Service Representative

DSJ Global; Los Angeles (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Paid time off & holidays

Career path to Outside Sales

Training & coaching

Job summary

DSJ Global is seeking a Customer Service/Inside Sales Representative in Los Angeles to drive outbound prospecting, manage existing accounts, and support high-volume sales activity. You will build relationships, qualify opportunities, and ensure client satisfaction through coordinated cross-functional effort.

The role emphasizes proactive outreach, CRM discipline, and a clear path toward an Outside Sales career as you grow with the company.

Qualifications

• 1+ years of experience in inside sales, business development, customer service, or account support within a B2B environment.
• Proven experience with outbound prospecting, lead generation, or high-volume customer communication.
• Strong communication, relationship-building, and objection-handling skills.
• Experience using CRM systems and maintaining accurate customer data.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.

Responsibilities

• Execute high-volume outbound sales activity to prospect new and dormant accounts, generate leads, qualify opportunities, and schedule meetings.
• Build pipeline through phone, email, and other outreach channels while maintaining consistent activity levels and sales metrics.
• Conduct customer discovery conversations, identify needs, and position products and solutions effectively.
• Partner with sales leadership to advance qualified opportunities and contribute to revenue growth.
• Manage customer orders, returns, and account inquiries while ensuring a high level of service and responsiveness.
• Coordinate with operations and logistics teams to resolve issues, communicate order updates, and ensure customer satisfaction.
• Maintain accurate CRM and customer records, including activity tracking, pipeline updates, and account documentation.
• Identify upselling and cross-selling opportunities within existing accounts and support long-term customer growth.

Skills

Inside sales

CRM proficiency

Communication skills

Organizational skills

Prioritization

Tools

CRM software

Job description

A growing premium apparel manufacturer and wholesale supplier known for its high-quality garments, strong customer relationships, and commitment to service is looking for a Customer Service/Inside Sales Representative. This role is ideal for a motivated sales professional who enjoys a combination of proactive business development and customer support, with the opportunity to create new opportunities, build customer relationships, and advance into an outside sales career.

Responsibilities

• Execute high-volume outbound sales activity to prospect new and dormant accounts, generate leads, qualify opportunities, and schedule meetings.
• Build pipeline through phone, email, and other outreach channels while maintaining consistent activity levels and sales metrics.
• Conduct customer discovery conversations, identify needs, and position products and solutions effectively.
• Partner with sales leadership to advance qualified opportunities and contribute to revenue growth.
• Manage customer orders, returns, and account inquiries while ensuring a high level of service and responsiveness.
• Coordinate with operations and logistics teams to resolve issues, communicate order updates, and ensure customer satisfaction.
• Maintain accurate CRM and customer records, including activity tracking, pipeline updates, and account documentation.
• Identify upselling and cross-selling opportunities within existing accounts and support long-term customer growth.

Qualifications

• 1+ years of experience in inside sales, business development, customer service, or account support within a B2B environment.
• Proven experience with outbound prospecting, lead generation, or high-volume customer communication.
• Strong communication, relationship-building, and objection-handling skills.
• Experience using CRM systems and maintaining accurate customer data.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Competitive base salary plus performance-based incentive compensation.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and holidays.
• Training, coaching, and a defined career path into Outside Sales.