Inside Sales Representative

Mattress Atlanta, LLC; Atlanta (GA); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Commission & bonuses

Uncapped earnings potential

Job summary

Mattress Atlanta, LLC in Atlanta, GA is seeking a driven Inside Sales & Customer Account Representative in a hybrid role, balancing outbound business development with day-to-day account management and customer service. You will be the core contact for business clients—identifying wholesale opportunities, processing orders, and coordinating with production and shipping for fast fulfillment.

Key responsibilities include outbound development to prospective accounts, maintaining ongoing

Qualifications

• 1–3+ years in inside sales, account management, customer support, or operations in B2B wholesale, distribution, manufacturing, logistics, or retail.
• Confident verbal communicator with professional phone manner and active listening.
• Comfortable with numbers—calculate pricing, shipping quotes, and margins quickly.
• Solid computer literacy including CRM tools and MS Office/Google Workspace.
• Strong multitasking and time management to balance prospecting with customer service.

Responsibilities

• Outbound business development: contact prospective commercial and retail accounts to introduce products and generate trial orders.
• Account management: maintain ongoing communication with existing accounts for reorders and promotions.
• Order processing: receive, enter, and track wholesale orders from intake to dispatch with accurate invoicing and delivery details.
• Customer support: resolve inquiries on stock, pricing, orders, and product specs.
• CRM & records: document daily interactions, leads, pipeline stages, and account notes in CRM.
• Cross-department collaboration: coordinate with production, warehouse, and territory reps to keep orders on schedule.

Skills

Inside sales

Account management

Customer support

Active listening

Multitasking

Education

High school diploma or equivalent

Associate or bachelor's degree (plus)

Tools

CRM software

Order management software

Excel/Sheets

Job description

We are seeking a driven, organized Inside Sales & Customer Account Representative to join our team. In this hybrid role, you will balance outbound business development with day-to-day account management and customer service. You will act as a core point of contact for our business clients - identifying new wholesale opportunities, processing incoming orders, resolving client inquiries, and coordinating with production and shipping to ensure fast, accurate fulfillment.

Duties & Responsibilities:

• Outbound Business Development: Contact prospective commercial and retail accounts via phone and email to introduce product lines, qualify decision-makers, and generate trial orders.
• Account Management & Retention: Maintain ongoing communication with existing accounts to secure regular reorders, introduce promotions, and ensure long-term satisfaction.
• Order Processing & Coordination: Receive, enter, and track wholesale orders from initial intake through factory dispatch, ensuring accurate invoices, delivery dates, and freight details.
• Customer Support: Serve as the primary problem-solver for incoming customer inquiries regarding stock availability, pricing, order status, transit tracking, and product specifications.
• CRM & Record Keeping: Accurately document daily client interactions, leads, pipeline stages, and account notes in our CRM and internal tracking sheets.
• Cross-Department Collaboration: Work directly with plant production, warehouse dispatch, and outside territory reps to keep orders moving on schedule.

Qualifications & Skills:

• 1-3+ years of experience in inside sales, account management, customer support, or operations within B2B wholesale, distribution, manufacturing, logistics, or retail.
• Confident verbal communicator with a professional, persuasive phone manner and strong active listening skills.
• Comfortable with numbers - able to calculate pricing, shipping quotes, wholesale volume discounts, and customer margins quickly.
• Solid computer literacy, including CRM tools, order management software, and Microsoft Office / Google Workspace (especially Excel/Sheets).
• Strong multitasking and time management skills to balance outbound prospecting with immediate customer service needs.
• High school diploma or equivalent required; associate or bachelor's degree is a plus.
• Base Salary: $35000/year (Guaranteed weekly pay)
• Performance Commission: Ongoing commission on gross sales/reorders
• New Account Bounties: Generous cash bonus per new wholesale account opened
• Earning Potential: Expected Year 1 Total Earnings of $60,000 - $75,000+ (Uncapped)