Customer Service Representative

CSS; Columbus (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

CSS is seeking a Customer Service Representative who will respond to customer inquiries by phone, email, and walk-ins, providing inquiry or problem resolution. You will analyze service needs and coordinate with other departments.

You will handle payments for cash accounts, back up the sales counter, and maintain professionalism under pressure while focusing on accuracy and customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Associates’ Degree/College Diploma preferred.
• 2–4 years of relevant experience.
• Strong interpersonal and written communication skills.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and walk-ins to provide resolution.
• Process payments for cash account customers.
• Research and resolve customer problems, liaising with other departments as needed.
• Back-up support to the sales counter with walk-ins and phone inquiries.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or Equivalent

Associate's Degree / College Diploma

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail