Customer Service Representative

Butler America Aerospace L.L.C.; Lewisburg (TN); On-site; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Job summary

Butler America Aerospace, L.L.C. is seeking a Customer Service Representative in Lewisburg, TN. The role focuses on handling high-volume calls, providing order information, and supporting transactional activities including orders, claims and invoicing.

Ideal candidates will type 60+ WPM, demonstrate excellent communication skills, and be proficient with MS Office; familiarity with SAP and Salesforce is a plus. Training is provided in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Strong written and verbal communication.
• Proficient in MS Office (Excel, Word).
• Ability to analyze information and draw conclusions.
• Self-motivated with urgency and ownership.
• 60+ WPM typing speed.
• Experience in call center environments is a plus.

Responsibilities

• Answer incoming calls and respond to customer emails.
• Route calls to appropriate resources.
• Document all call information according to SOP.
• Enter accurate ordering information into the system.
• Support billing and invoicing processes.
• Triaged customer inquiries and referred to Tier 2 when needed.

Education

High School Diploma

AA/AS degree (preferred)

Tools

Microsoft Office

SAP

Salesforce

Job description

Customer Service Representative

Location: Lewisburg, TN

Job ID: #73288

Pay Range: $15-17

Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system. The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment. Training is 6 weeks long.

What we help them with:

• Dealer referrals to distributors


• Provide customers with order information, assistance


• Product support: Parts and Equipment


• Transactional: Orders, Claims and Invoicing


• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department


• Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives


• Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.

Specific Responsibilities for this position may include:

• Answer incoming calls and respond to customers emails


• Route calls to appropriate resources


• Document all call information according to standard operating procedures


• Entering accurate ordering information into a company system.


• Comfortable working in fast-paced environments


• Strong time management and organizational skills


• Proficiency in Microsoft Office Products (Excel, Word)


• Familiarity with SAP and Call Center, and Sales Force a plus

Successful candidates will have:

• Ability to analyze unlike information and draw conclusions/recommendations


• Strong verbal, written and inter-personal communication skills


• Proficiency in MS Office tools


• High degree of self-motivation to address and improve business needs.


• Sense of urgency, self-initiative, commitment and sense of ownership is a must.


• Superior follow-up and follow-through skills


• Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals.

Minimum Requirements:

• High School Diploma required


• Agents must type 60+ WPM


• Excellent customer service skills


• Strong written and oral communication skills


• Experience in Microsoft Office

Preferred Requirements:

• Associate degree (AA, AS, or equivalent two-year post-secondary education).


• Minimum of two (2) years of relevant customer service or call center experience.


• Familiarity with SAP and Salesforce.

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [e-mail]. #ZR