Customer Service Representative

Minth North America, Inc.; Lewisburg (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

Minth North America, Inc. is seeking a Customer Service Representative to provide support by managing order information, verifying accuracy, and ensuring high customer satisfaction.

The role involves coordinating releases, communicating with customers, and maintaining professional relationships with internal and external stakeholders. Responsibilities include daily/weekly releases, production planning input, and keeping portals updated.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of progressive customer service experience.

Responsibilities

• Pull in customer releases daily or weekly.
• Perform release comparisons to ensure requirements stay within the 15% limit.
• Coordinate verification and adjustments on a weekly basis.
• Maintain professional relationships with internal and external customers.
• Communicate changes/adjustments with releases to the appropriate personnel.
• Participate in daily meetings with pertinent information regarding past due status and timing of requirements.
• Update required in SMART, DDL or other mandated portals.
• Ensure ASN transmissions with customers and resolve issues.

Skills

Communication

Prioritization

Multi-tasking

Pressure management

Education

High School Diploma or equivalent

Job description

Our company is seeking to hire a Customer Service Representative and join a growing automotive industry company.

Summary

The Customer Service Representative will provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations. Develop the master production plan to satisfy customer demand while carrying minimum effective inventory. Additional duties:

• Pull in Customer releases on a daily/weekly basis
• Perform release comparisons to ensure requirements do not exceed the maximum 15% allowed. Report any/all variances
• Ensure information are verified/adjusted on a weekly basis
• Maintain professional relationships with internal and external customers
• Make necessary arrangements to ensure Customers receive parts per release requirements
• Communicate any changes/adjustments with releases to the appropriate personnel
• Participate in daily meetings with pertinent information regarding past due status, Customer requirements and timing of requirements
• Perform required updates in SMART, DDL or any other portals needed, mandated by the Customer
• Ensure ASN’s are transmitted/received by Customers promptly. Report/resolve any issues
• Plans and prepares production schedule for manufacture of industrial or commercial products: Draw up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders.
• Makes recommendations on production shutdowns and overtime based on inventory levels, customer schedules and equipment availability.
• Plans and schedules workflow for each department and operations according to previously established manufacturing sequences and lead time.
• Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
• Prepares production reports.
• Reviews schedules daily to purge unnecessary quantities due to repaired items being filtered back into process or schedules not completed due to required changeovers.
• Any other duties as assigned.

To qualify for this role you must meet the following

• High School Diploma or equivalent.
• 2 years or more, progressive customer service or direct marketing experience.

Key To Being Successful In This Role

• Excellent verbal/written communication.
• Must be able to work well under pressure.
• Be able to juggle many projects at one time.
• Must have an excellent sense of priorities.
• Able to work different hours and shifts as needed

Why work for Minth? Here are the advantages of working at Minth.

• International development platform
• Dynamic and efficient team
• All-round personal improvement
• Personalized humanistic care
• Diversified working atmosphere
• Modern office setting
• Competitive compensation package