Customer Service Representative

Molly Maid; Leon Valley (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid training on systems

Stable work schedule

Team-oriented culture

Ongoing training

Branded clothing

Advancement opportunities

Job summary

Molly Maid is hiring a Customer Service Representative to greet customers, book estimates, and schedule cleans. No nights or weekends; paid training and opportunities for advancement are offered.

You will handle calls, emails, and inquiries with a friendly, professional attitude. Legal work status in the U.S., background check, and a Mon–Fri daytime schedule are required; bilingual English/Spanish is helpful but not required.

Qualifications

• Minimum requirements to be considered for this position.

Responsibilities

• Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers.
• Communicate with customers and leads in a friendly, positive, and professional manner – Our team members love our customers, and you will too.
• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team.
• Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

Skills

Customer service

Communication skills

Tools

Microsoft Office

Job description

Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule?

As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief and reward yourself in the process.

Prior customer service, office or cleaning experience preferred but not required!

This job is right for you if you are self-motivated, thrive in fast moving environments, and can manage time to effectively to meet deadlines. We’ll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, commercial grade equipment and supplies, and our unique culture.

Full-time. No nights. No weekends. No holidays.

Receive a guaranteed minimum wage of $15.00 per hour with the ability to make up to $675.00 per week, paid weekly. Use our proven sales process to reach weekly and monthly targets, EARN EVEN MORE with our attractive incentives!

We provide:

• Paid training on our proven systems that delight customers.Come grow with us!
• A stable and consistent work schedule
• A fun culture where success is celebrated as a team
• Access to ongoing training
• Branded and comfortable clothing
• Advancement opportunities – we promote from within!

Benefits & Pay

The pay range for this position is $15-$16 and is dependent on your experience.

• Earn paid time off
• Paid holidays

As a Customer Service Representative, you will be responsible for:

• Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!
• Communicate with customers and leads in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.
• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team.
• Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

This job will be a great fit for you if…

• You feel energized when talking with customers over the phone.
• You can ‘work with anyone’ and get along well with different types of people.You’ll be spending a lot of time as a team working together.
• You can meet customer expectations to deliver an experience that they will recommend to their friends and family.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology, especially Microsoft office.
• You have strong interpersonal, oral and written communication skills.
• You can multi-task, prioritize, and manage time effectively.

Job Requirements

Minimum requirements to be considered for this position.

• Legally authorized to work in the United States
• Complete a background check
• You are available to work Monday through Friday during the day, 7:30am to 5:30pm.
• Have a driver License
• Bilingual English/Spanish is helpful but not required.

Ready for a fresh start where you can be your best?

“You are applying to work for a franchise owner of Molly Maid, not Molly Maid SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.”