Bilingual Customer Service Representative

Molly Maid; Sandy Springs (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid training

Stable schedule

Fun team culture

Ongoing training

Branded clothing

Advancement from within

Paid time off

Vision and dental insurance

Profit sharing retirement plan

Job summary

Molly Maid in the United States is seeking a Bilingual Customer Service Representative. This full-time role offers training, advancement opportunities, and a stable schedule. You will work on-site at the Sandy Springs / Roswell or Tucker locations, with initial interviews in Sandy Springs / Roswell.

Prior call center or cleaning experience is preferred but not required. You will handle calls, emails and leads, promote our culture, and meet weekly targets with weekly pay and incentives.

Qualifications

• Legally authorized to work in the United States.
• Bilingual English and Spanish required.
• 2 years of Customer Service Experience.
• Availability to work Monday through Friday, 8am–5pm.

Responsibilities

• Grow and retain customers by answering calls and booking estimates and cleans.
• Communicate with customers and leads in a friendly, professional manner.
• Promote team culture and collaboration to energize the group.
• Identify and resolve customer concerns via phone, email and other channels.

Skills

Bilingual English/Spanish

Customer service

Phone handling

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Would you like a new career where you get training and have an opportunity to advance?Do you want to stop working crazy hours and have some flexibility in your schedule?

As a Bilingual Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

This position my be located in the Sandy Springs / Roswell location or the Tucker location. Initial Interviews will be in the Sandy Springs / Roswell location.

Prior call center or cleaning experience preferred but not required!

This job is right for you if you are self-motivated, thrive in fast moving environments, and can manage time to effectively to meet deadlines. We’ll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, commercial grade equipment and supplies, and our unique culture.

Full-time. No nights. No weekends. No holidays.

This is NOT a remote position. You will need to come to the office every day.

Receive a guaranteed minimum wage of $16.00 per hour with the ability to make up to $720.00 per week, paid weekly. Use our proven sales process to reach weekly and monthly targets, EARN EVEN MORE with our attractive incentives!

We provide:

• Paid training on our proven systems that delight customers.Come grow with us!
• A stable and consistent work schedule
• A fun culture where success is celebrated as a team
• Access to ongoing training
• Branded and comfortable clothing
• Advancement opportunities – we promote from within!

Benefits & Pay

The pay range for this position is $16-$18 and is dependent on your experience.

• Earn paid time off, up to 10 days per year
• Vision and Dental Insurance
• Participate in Profit Sharing Retirement Plan

As a Customer Service Representative, you will be responsible for:

• Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!
• Communicate with customers and leads in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.
• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team.
• Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels.Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

This job will be a great fit for you if…

• You feel energized when talking with customers over the phone.
• You can ‘work with anyone’ and get along well with different types of people.You’ll be spending a lot of time as a team working together.
• You can meet customer expectations to deliver an experience that they will recommend to their friends and family.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology, especially Microsoft office.
• You have strong interpersonal, oral and written communication skills.
• You can multi-task, prioritize, and manage time effectively.

Job Requirements

Minimum requirements to be considered for this position.

• Legally authorized to work in the United States
• Bilingual Fluent English and Fluent Spanish is required
• 2 years of Customer Service Experience
• Call Center Experience is helpful but not required.
• Complete a background check
• You are available to work Monday through Friday during the day, 8am to 5pm.

Ready for a fresh start where you can be your best?

If you meet the requirements for this position, our system will schedule you for an interview immediately.

“You are applying to work for a franchise owner of Molly Maid, not Molly Maid LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.”