Customer Service Representative

Island Appliance Repair; Leland (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Company parties

Dental insurance

Employee discounts

Free food & snacks

Job summary

Island Appliance Repair is seeking a friendly Customer Service Representative to handle client support calls, process service requests, and respond to customer concerns with courtesy and professionalism. The ideal candidate is self-motivated, energetic, and committed to delivering the highest level of customer service while managing a variety of daily situations and admin tasks.

Benefits include health, vision and dental insurance, 401(k) matching, paid time off, free uniforms, and employee

Qualifications

• Minimum one year admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Skills

Customer service

Communication skills

Data entry

Team player

Admin experience

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Free food & snacks

As a Customer Service Representative, you are a key member of the team and represent our company on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum one year admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits offered after wait period