Customer Service Representative

somafina; Layton (UT); On-site; USD 35,000 - 42,000; Full time

Job summary

Somafina in Utah is seeking a Customer Service Representative to manage client interactions from start to finish and ensure accurate order intake and processing. You will coordinate with manufacturing, sales, and logistics teams, review purchase orders, provide status updates, and deliver clear communications while maintaining confidentiality of client and company information.

This full-time role offers a fast-paced environment with opportunities for growth and professional development within a

Qualifications

• HS diploma or GED required; six months related experience acceptable.
• Excellent time management and communication skills.
• Proficiency with customer service software and databases.
• Ability to work in a fast-paced environment.

Responsibilities

• Engage with clients via phone, email, and in person from project start to finish.
• Review purchase orders and upload them to start manufacturing, preventing delays.
• Attend client meetings and coordinate with internal teams to keep projects on track.
• Provide clients with order status updates and weekly reports to sales reps.
• Troubleshoot issues promptly and escalate when needed.
• Maintain confidentiality of client and company information.

Skills

Time management

Proficiency in English

Customer service software

Communication skills

Ability to multitask

Education

High school diploma or GED

Tools

CRM software

Databases

Microsoft Office

Job description

somafina

Nutraceutical Manufacturing

Customer Service Representative

Customer Service / Account Management

• Full-Time

High School Diploma / GED Or Equivalent Experience

Why Somafina?

Somafina is a growing co-manufacturer of vitamins and supplements in Utah, and business is thriving as we attract larger, more established customers. It's a fast-paced environment with real momentum - which means real opportunities for growth. If you're ready to take on more and grow with us, we'd love to have you on the team.

Essential Responsibilities

• Engages with clients from beginning to end of a project via phone, email, and in person.
• Reviews all incoming purchase orders and uploads them to begin the manufacturing process, ensuring orders are correct to avoid delays.
• Attends client meetings via conference calls or in person.
• Engages with internal teams across all departments to ensure projects stay on track. Maintains ownership of each order through follow-up until projects are completed.
• Provides updates to clients to keep them informed of order status.
• Provides a weekly open order report with accurate details to sales reps and customers.
• Problem-solves issues as they arise during the process, and knows when to escalation for help.
• Responds to clients quickly, accurately, and professionally through written and verbal communications.
• Uses multiple databases and tools to interpret critical information for client communications.
• Provides support documents as requested.
• Maintains sensitivity and confidentiality of client and company information.

Additional Responsibilities

• Works towards established goals to improve customer satisfaction.
• Supports and is involved in company, department, and/or safety policies, procedures, programs, and activities.
• Maintains a clean and orderly work area.
• Other duties as assigned.

Education Requirements

• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.

Competencies / Skill Qualifications

• Excellent knowledge of time management methods and techniques.
• Proficiency in English.
• Working knowledge of customer service software, databases, and tools.
• Ability to work in a high-paced environment.
• Awareness of the industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; converse and listen.