Customer Service Representative

Arthur J. Gallagher & Co. (AJG); Las Vegas (NV); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Gallagher is hiring a customer service representative to handle First Notice of Loss calls. You will engage customers, follow scripts, and capture accurate written reports while protecting confidentiality.

Pay is $18/hr with training Mon–Fri 8:00 a.m. to 4:30 p.m., on-site at 777 N Rainbow Blvd. After 90 days, hybrid work is possible if KPIs are met; shifts vary in a 24/7 operation. Start date is 10/12/26.

Qualifications

• Minimum 1 year of customer service experience.
• High typing speed and accurate data entry.
• Comfort using Outlook, Teams and Genesys phone system.

Responsibilities

• Engage callers by phone with responsiveness and care.
• Instill confidence that information is handled confidentially.
• Guide customers through scripted questions and record responses.
• Ensure accuracy of reports with attention to detail.
• Maintain confidentiality of reports both internally and externally.
• Adapt to changing policies, schedules, and teammates.

Skills

Customer service

Typing 35 WPM

Strong communication

Basic computer skills

Education

High school diploma

Tools

Outlook

Teams

Genesys

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Join Gallagher and make a real difference in customers our lives. Your will take calls regarding First Notice of Loss.

Position Details:

• Pay: $18/hr
• Hours: Training M-F 8am-4:30pm (may change – still working out the training schedule)
• Location: 777 N. Rainbow Blvd
• Hybrid: first 90 days in office then hybrid after (must be meeting KPIs to go to Hybrid)
• Start Date: 10/12/26
• Availability – This is a 24/7 operation and shifts will vary. Discuss more during screening.

How you'll make an impact

• Engage each caller by phone with the upmost responsiveness, care, and concern.
• Instill confidence with our customers that their information will be handled appropriately and that their experience matters.
• Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured on a written report.
• Pay strong attention to detail to ensure report accuracy and timely submissions.
• Hold all reports in strict confidence, both internally and externally.
• Demonstrate flexibility as policies, schedules, and people you interact with often change.
• Model our core values when interacting with callers: Care, Concern, Compassion, Connection and Confidence

About You

Required:

• High school diploma
• Minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.

Preferred:

• A quiet, secure home office or workspace to ensure focus and professionalism.
• Minimum of 35 WPM typing speed and comfort navigating essential tools like Outlook, Teams, and Genesys phone system.
• Passionate about positively impacting others and delivering outstanding service.
• Dedicated to creating exceptional customer experiences and achieving strong outcomes.
• Highly organized with a keen eye for accuracy
• Committed to punctuality and adhering to scheduled work hours.
• Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.

#LI-KB3

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)