Customer Service Representative

Staff Hire, LLC; Las Vegas (NV); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Promotion opportunities

Job summary

Staff Hire, LLC is seeking a Customer Service Representative in Las Vegas. The ideal candidate will manage a high volume of interactions via Live Chat, SMS, email, and telephone. Responsibilities include assisting users, resolving issues, and ensuring a positive experience. Candidates must have at least 1 year of service experience and strong communication skills. The role offers competitive salary, benefits, and opportunities for advancement.

Qualifications

• At least 1 year of experience in a call center or high-volume service setting.
• Ability to remain resourceful in a fast-paced environment.
• Demonstrated ability to manage multiple digital interfaces.

Responsibilities

• Provide customer service via Live Chat, SMS, email, and phone.
• Review customer accounts for possible fraudulent activity.
• Maintain professionalism and respect in every interaction.

Skills

Clear verbal and written English

Time-management skills

Ability to manage multiple tasks

Customer service experience

Tools

CRM tools

Computer systems proficiency

Job description

Shift Availability: All Shifts (Day, Swing, and Graveyard)

StaffHire LLC is representing a premier client in Las Vegas currently seeking a disciplined and service-oriented Customer Service Representative. This role is designed for a professional who finds fulfillment in assisting others and possesses the resilience to thrive within a fast-paced environment. You will manage a high volume of customer interactions, playing a vital role in supporting users, resolving issues, and ensuring a positive customer experience throughout a 24/7 operation.

Primary Responsibilities

• Provide customer service to users via Live Chat, SMS messaging, email and telephone. Ensure detailed records are maintained for all customer contacts.
• Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.
• Review customer accounts for possible fraudulent activity, and take appropriate action based on circumstances. Typical shift volume – varies.
• Provide customer support to performers via email. Ensure detailed records are maintained for all performer contacts.
• Understand and adhere to department policies, procedures, and escalation processes.
• Maintain a high level of professionalism and respect with every interaction.
• May be required to work on special projects as needs arise.

Professional Qualifications

• At least 1 year of experience in a call center, professional office, or high-volume service setting.
• Proficient in clear, professional verbal and written English.
• Demonstrated ability to manage multiple digital interfaces and tasks simultaneously without compromising quality.
• Exceptional time-management skills and the ability to remain resourceful in a fast-paced environment.
• Foundational proficiency in computer systems, internet navigation, and internal CRM tools.

Employee Benefits

• Competitive base salary plus eligibility for profit-sharing programs.
• Premium medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Accrued paid time off (PTO) and observed holidays.
• Structured opportunities for internal promotion and career advancement.

About StaffHire LLC

StaffHire LLC is a professional staffing firm dedicated to connecting top-tier talent with industry-leading organizations. We manage the recruitment process for our clients to ensure a seamless transition into a stable and rewarding professional environment.

Please submit your resume through the LinkedIn application portal. In your application, please indicate your preferred availability for Day, Swing, or Graveyard rotations.