Customer Service Representative

Geico; Lakeland (FL); On-site; USD 54,615,000 - 68,255,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k) with employer match

Tuition assistance program

Job summary

GEICO is seeking an Auto Customer Service Representative in Lakeland, FL. The role involves handling incoming calls, billing questions, and policy updates while offering recommendations to customers.

Training is provided and licensing support is offered for required credentials. Starting hourly pay ranges from $19.06 to $23.82 with shifts including evenings and weekends, plus benefits from day one and additional time-off options.

Qualifications

• Minimum of 1 year of customer-facing experience.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Manage incoming calls, messages, and billing questions.
• Provide policy recommendations and updates to customers.
• Resolve customer concerns to ensure a positive experience.

Skills

Customer service

Communication

Problem solving

Empathy

Multitasking

Education

High School Diploma or GED

College degree preferred

Active Personal Lines or Property & Casualty license preferred

Job description

Why Join GEICO?At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.Your Impact at GEICOAs an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.What Makes This Opportunity Exciting?Compensation & Incentives:Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually).Differentials: +10% for evening shifts; +20% for weekends.Benefits:Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).401(k) with up to 6% match, vested immediately.GEICO Strive, upfront tuition assistance program (up to $5,250 annually).Professional Growth:Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.Workplace Flexibility:Complete in-office training, then opportunity to work 80% on-site and 20% off-site.Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.Office Location: 3535 W. Pipkin Rd. Lakeland, FL 33811How You’ll Make a DifferenceCustomer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.Problem Resolution: Resolve customer concerns, ensuring a positive experience.Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.Meaningful Impact: Enhance customer satisfaction through meaningful interactions.What We’re Looking ForExperience & Qualifications:Minimum of 1 year of customer-facing experience required; 3+ years preferred.Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).High School Diploma or GED required; College degree preferred.Core Skills:Strong customer service, interpersonal, problem-solving, and empathy skills.Adaptable, detail-oriented, and able to prioritize and multitask across platforms.Availability:Available to work evenings, weekends, and holidays.#geico300The GEICO Pledge:Great Company: Protecting customers through life’s twists and turns with innovation and integrity.Great Careers: Personalized development programs, mentorship, and certification assistance.Great Culture: Inclusive and collaborative culture rooted in shared success.Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.