GEICO Customer Service Representative

GEICO; Poway (CA); On-site; USD 43,000 - 66,000; Full time

Job summary

GEICO in Poway, CA is seeking a Customer Service Representative to guide policyholders through coverage needs and billing inquiries, delivering world-class service and practical solutions.

You will handle calls, advise on policy updates, cross-sell where appropriate, and contribute to a positive customer experience while upholding GEICO's pledge.

Qualifications

• Customer interaction and service orientation.
• Problem solving and communication skills.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Enhance customer satisfaction through meaningful interactions.

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers’ expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That’s why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Customer Service Representative

Your Impact at GEICO

Asan AutoCustomer Service Representative,you’llprovide reassurance and solutions that make a difference in our customers’ lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

What Makes This Opportunity Exciting?

• Compensation & Incentives:
• Benefits:
• Professional Growth:
• Workplace Flexibility:

How You ’ll Make a Difference

• Customer Interaction: Manageincoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products andidentifycross-selling opportunities toassistcustomers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

What We’re Looking For

• Experience & Qualifications:
• Core Skills:
• Availability:

#geico500

Annual Salary

$20.86 - $32.05

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.