Customer Service Representative

Mr. Handyman of Lee's Summit, Raymore and Grandview; Lake Lotawana (MO); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Simple IRA retirement plan with employer match

Paid time off

Paid holidays

Job summary

Mr. Handyman of Lee's Summit, Raymore and Grandview is looking for a Customer Service Representative to handle customer calls and service requests. You will need to exemplify the company's values, showing respect and courtesy to all customers.

Your responsibilities include scheduling services, dispatching technicians, and performing administrative duties. The position starts as part-time, with potential for growth to full time. Additional perks include a Simple IRA retirement plan with employer match, PTO, and paid holidays.

Qualifications

• Previous customer service and sales experience preferred.
• Strong written and verbal communication skills.
• Computer literate with knowledge of office software.
• Detail-oriented with strong data entry skills.
• Ability to work both independently and as a team.

Responsibilities

• Receive incoming calls in a professional manner.
• Return customer calls and resolve complaints.
• Schedule services and dispatch technicians.
• Perform administrative data entry and payment processing.
• Market additional services and earn business.

Skills

Customer service experience

Sales experience

Strong communication skills

Computer literacy

Data entry skills

Team player

Job description

As a Customer Service Representative, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

Specific Responsibilities

• Receive incoming calls in a professional and courteous manner
• Return customer calls, respond to customer complaints, and resolve issues
• Schedule services and dispatch technicians
• Perform marketing functions to sell additional work and earn business
• Perform administrative functions including data entry, payment processing, and supply inventory
• Perform other duties as needed which may include cross‑training in related positions

Job Requirements

• Previous customer service and sales experience preferred
• Strong written and verbal communication skills
• Computer literate, with working knowledge of work processing, business software, and spreadsheet applications
• Detail‑oriented with strong data entry skills
• Team player who can work independently
• Starting with part‑time hours but potential for growth to full time

Benefits

Simple IRA retirement plan with employer match, PTO, paid holidays.