Customer Service Representative

Hoffman Energy; Trumbull (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical coverage (F/T staff)

Retirement Savings

Job summary

Hoffman Energy is seeking a Customer Service Representative to handle inbound and outbound calls, provide information on pricing, service plans and billing, and deliver exceptional customer care. You will contribute to a supportive team, work with various departments, and have opportunities for advancement in a growing home services company.

The role emphasizes strong communication, problem solving, and flexibility across shifts, with a focus on patient, friendly service and accuracy in account

Qualifications

• 1–2 years in a customer-facing role
• Ability to work in a fast-paced environment
• Excellent telephone skills
• Strong troubleshooting abilities
• Computer proficiency
• Flexible for weekday and weekend shifts

Responsibilities

• Take incoming calls and make outbound follow-ups
• Prepare account changes
• Troubleshoot and resolve issues
• Identify and act on sales opportunities
• Assist with customer retention
• Coordinate with other departments to resolve issues
• Negotiate prices and billing issues per guidelines

Skills

Verbal communication

Written communication

Active listening

Customer service

Teamwork

Telephone skills

Education

High School Diploma or Equivalent

Tools

Computer proficiency

Job description

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Responsibilities

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include

• Preparing account changes
• Troubleshooting and resolving customer issues
• Identifying and acting upon potential new sales opportunities
• Assisting with customer retention
• Working with other departments to ensure timely resolution of customer issues
• Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Requirements

As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include

• High School Diploma or Equivalent
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Ability to work well in a fast paced environment
• Excellent telephone skills
• Strong troubleshooting abilities
• Computer proficient
• Must be flexible for weekday and weekend shifts

As a Customer Service Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage (F/T staff)
• Retirement Savings

Build a rewarding career with an industry leader!

Posting Location

Trumbull, CT

Position Type

Full Time - Regular

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.

Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions.

All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information.

If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question.

Thank you for your voluntary cooperation.