Customer Service Representative

DEAR Services; Kent (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Paid Time Off (PTO)

Bonus opportunities

Job summary

DEAR Services is seeking a Customer Service Representative to be the friendly first contact for our HVAC, electrical, and plumbing team. You will answer calls, schedule service appointments, and help resolve customer questions with empathy and professionalism.

The right candidate has prior CSR experience, excellent communication, and the ability to manage multiple priorities in a fast-paced environment while delivering outstanding service and support.

Qualifications

• Previous Customer Service Representative experience is required.
• Excellent verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer incoming customer calls with professionalism and a customer-first attitude.
• Schedule HVAC, electrical, and plumbing service appointments.
• Make outbound calls to follow up with customers and schedule services.
• Respond promptly to inquiries, website leads, and service requests.
• Communicate appointment details and updates clearly.
• Coordinate with technicians, dispatchers, and management.
• Maintain accurate customer records and call notes.
• Handle questions with empathy and a solutions-focused mindset.
• Take ownership of requests and follow through to completion.
• Support department goals for booking and customer satisfaction.
• Contribute to a positive team environment.

Skills

Customer service experience

Excellent communication

Strong organization

Multitasking

Team player

Empathy and problem solving

Job description

NOW HIRING: Customer Service Representative

DEAR Services HVAC, Electrical, & Plumbing

Pay: $25-$28 per hour, depending on experience

Schedule: Full-Time

Benefits: Medical Benefits, Paid Time Off (PTO), and Bonus Opportunities

Do You Love Helping People? Join Our Team!

DEAR Services is looking for an experienced, customer-focused Customer Service Representative (CSR) to join our growing HVAC, Electrical, and Plumbing team.

We are seeking someone who is professional, dependable, organized, and passionate about creating exceptional customer experiences. As the first point of contact for many of our customers, you will play an important role in building trust, scheduling service appointments, and ensuring every customer feels valued and cared for.

The ideal candidate has previous customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment while managing multiple priorities.

If you enjoy helping people, solving problems, and being part of a team that takes pride in doing things right, we want to hear from you!

What You'll Do

• Answer incoming customer calls with professionalism, enthusiasm, and a customer-first attitude.
• Schedule HVAC, Electrical, and Plumbing service appointments accurately and efficiently.
• Make outbound calls to follow up with customers, return missed calls, and schedule service appointments.
• Respond promptly to customer inquiries, website leads, and service requests.
• Communicate appointment details, scheduling changes, and updates clearly.
• Coordinate with technicians, dispatchers, and management to support smooth daily operations.
• Maintain accurate customer records, call notes, and appointment details within company systems.
• Handle customer questions and concerns with empathy, professionalism, and a solutions-focused mindset.
• Take ownership of customer requests and follow through to ensure nothing falls through the cracks.
• Work toward department goals for appointment booking, customer satisfaction, and communication.
• Contribute to a positive team environment through accountability, collaboration, and a willingness to help others.

What We're Looking For

• Previous Customer Service Representative experience is required.
• Excellent verbal and written communication skills.
• A friendly, professional, and customer-focused attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and stay calm in a fast-paced environment.
• Dependability, accountability, and a strong work ethic.
• Basic computer skills and the ability to learn scheduling and customer management software.
• Confidence handling customer questions and resolving concerns professionally.
• A team player who takes initiative and follows through on commitments.
• HVAC, Plumbing, Electrical, dispatching, or home-services experience is a plus.

Compensation & Benefits

• $25-$28 per hour, depending on experience.
• Full-time position.
• Medical benefits.
• Paid Time Off (PTO).
• Bonus opportunities.
• A supportive, team-oriented work environment.
• The opportunity to make a meaningful impact on our customers and our growing company.

Our Core Values

At DEAR Services, our core values are more than words. They guide how we serve our customers, support our teammates, and take responsibility for our work.

DELIGHT AND DELIVER - Delight First, Deliver Always

We create exceptional customer experiences by putting people first, exceeding expectations, and delivering on our promises.

EMPOWER OWNERSHIP - Own the Outcome with Integrity

We take responsibility for our actions, communicate honestly, and follow through on our commitments. We do what is right, even when no one is watching.

ALL IN - Wins Elevate the Team

We work together, support one another, and celebrate team success. We understand that every role contributes to the overall success of DEAR Services.

RESPECT AND PROTECT - People First, Safety Always

We treat our customers, coworkers, and their homes with respect. We prioritize safety, protect what matters, and look out for one another.