Customer Service Representative

Markool Heating & Cooling; Frederick (MD); On-site; USD 48,712,000 - 71,635,000; Full time

Benefits offered by this job

Gym membership

Paid time off

Retirement matching

Take-home truck with fuel

Full benefits

Job summary

Markool Heating Cooling Plumbing in Frederick, MD is seeking a Customer Service Representative to support customers and field teams, scheduling repair and maintenance visits and guiding clients through the service journey.

The role emphasizes organization, multi-tasking, and strong communication to ensure smooth daily operations and excellent customer care. Training and growth opportunities accompany competitive pay and reflective benefits.

Qualifications

• 1-2 years of dispatching and/or customer service experience.
• Valid driver's license.
• HVAC knowledge is a plus but not required.

Responsibilities

• Answer customer calls for HVAC or plumbing service and schedule appointments.
• Coordinate technician schedules to maximize efficiency.
• Communicate appointment updates and billing questions to customers.
• Monitor dispatch activities and adjust schedules as needed.
• Provide friendly, professional support to customers and office staff.

Skills

Excellent customer service

Strong organization

Multitasking

Time management

Tools

ServiceTitan

Computer skills

Job description

If you're looking for a full-time or part-time Customer Service Representative opportunity in Frederick, MD, where your communication skills, organization, and ability to keep multiple moving parts on track truly matter, Markool Heating Cooling Plumbing wants to meet you. Join a company that values your contributions, invests in your future, and gives you the opportunity to make a real impact every day.

Why You'll Love Working Here

We believe your hard work deserves to be recognized and rewarded. That's why we offer competitive pay ranging from $17-$25 per hour, along with a supportive culture where teamwork, accountability, and personal growth are encouraged. You’ll enjoy a gym membership, paid time off, career advancement opportunities, and the support of a leadership team that genuinely cares about your success. We're committed to creating an environment where employees feel valued, respected, and empowered to grow professionally and personally. If you're searching for a workplace where your efforts matter and your future is important, we encourage you to apply.

WANT TO KNOW MORE ABOUT OUR HVAC BUSINESS?

At Markool Heating Cooling Plumbing, we're building more than a workplace. We're building a team where people feel valued, supported, and excited about their future. We're trustworthy, transparent, and results-driven, with a strong belief that growth happens best when we work together. When you join Markool, you don't just clock in for a job, you step into a career with real investment behind it, including full benefits, a take-home truck with fuel, paid time off, retirement matching, and the right tools to do your job well. We're growth‑minded and team‑oriented, focused on making your workday easier, your career more rewarding, and your life outside of work better because your success is our success.

DO YOU MEET THESE QUALIFICATIONS?

• Valid driver's license
• 1-2 years of dispatching and/or customer service experience
• HVAC and plumbing knowledge is a plus but not required

Preferred Qualifications:

• ServiceTitan experience
• Intermediate computer skills
• Strong organization and time management
• Excellent customer service abilities
• Attention to detail
• Positive attitude
• Reliable follow-through
• Ability to remain calm under pressure
• Strong multitasking skills
• Schedule adaptability
• Ability to work independently and as part of a team
• Effective problem-solving and resolution skills

WHAT WILL YOU DO AS A CUSTOMER SERVICE REPRESENTATIVE?

As our Customer Service Representative, you'll be at the center of daily operations, helping keep both our customers and field teams informed, supported, and connected. Your day may begin by answering customer calls for HVAC or plumbing service, scheduling repair, maintenance, and estimate appointments, and coordinating technician schedules to maximize efficiency. Throughout the day, you'll communicate appointment updates, arrange return visits when parts become available, answer billing and invoice questions, and help customers understand what comes next in their service experience. You'll work closely with technicians, plumbers, the Operations Manager, and office staff while monitoring dispatch activities, adjusting schedules as needed, and ensuring every customer receives friendly, professional support. Your ability to stay organized, communicate clearly, and adapt to changing priorities will help drive successful service experiences every day.

WHEN WILL YOU WORK?

• Monday-Friday: 7:00 AM to 4:00 PM or flexible for part-time hours
• Saturdays required for a few hours beginning at 7:00 AM or 10:00 AM
• On-call responsibilities
• Flexible adjustments based on business needs

READY TO APPLY AND ADVANCE YOUR CAREER?

If you're ready to join a team that values exceptional service, teamwork, accountability, and professional growth, we'd love to hear from you.

Our initial application process is quick, easy, and mobile-friendly, allowing you to apply in just minutes.

Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.