Customer Service Representative

National Veterinary Associates; Kendall Township (IL); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Full medical, dental, and vision benefits

Pet care discounts

401k with employer match

Paid time off and sick time

Community involvement opportunities

Job summary

A leading global pet care organization is seeking an experienced Veterinary Customer Service Representative to join their team in Illinois. Candidates should thrive in a dynamic environment and excel in customer service while contributing to a team-oriented practice. The role offers competitive pay between $17–$24/hr based on experience, along with full medical, dental, and vision benefits. Join this passionate team that values collaboration, positivity, and growth in the field of animal care.

Qualifications

• Prior experience working in a veterinary hospital or animal care setting.
• Ability to maintain composure in a busy environment.
• Flexible and adaptable to changing priorities.

Responsibilities

• Provide outstanding care to pets and their people.
• Create a warm, welcoming experience for every client.
• Work full-time including weekends and holidays.

Skills

Exceptional communication skills

Customer service skills

Multitasking ability

Job description

Yorkville Animal Hospital is seeking an experienced Veterinary Customer Service Representative (CSR) to join our fast-paced, team-oriented practice.

We’re looking for someone who thrives in a dynamic environment and truly enjoys being part of a team that works hard to provide outstanding care to pets and their people.

Ideal Candidates

• Have prior experience working in a veterinary hospital or animal care setting
• Excel in multitasking and maintaining composure in a busy environment
• Demonstrate exceptional communication and customer service skills
• Bring a positive, can-do attitude to every shift
• Be flexible and adaptable to changing priorities
• Be comfortable on their feet for extended periods
• Take pride in creating a warm, welcoming experience for every client

Requirements

• Full-time availability, including weekends and holidays
• Previous veterinary or animal care experience required

What We Offer

• $17–$24/hr based on experience
• Full medical, dental, and vision benefits
• Pet care discounts (including free doggy daycare for employee pets!)
• A culture that celebrates collaboration, birthdays, outings, and even a monthly book club
• Community involvement through local events, parades, and volunteer opportunities

If you’re passionate about helping pets and people and are looking for a hospital that values teamwork, positivity, and growth, we’d love to hear from you!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.