Customer Service Representative

Surestaff, LLC; Joliet (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Electronic weekly pay

Competitive pay

Job summary

SURESTAFF is hiring a Customer Service Representative in Joliet, IL to provide accurate and efficient information to customers using product knowledge and teamwork within the Customer Care Department.

We offer competitive compensation at $20/hr plus a benefits package including health, dental, and vision insurance for temp-to-hire staff. Shifts run Monday through Friday, 8am to 5pm.

Qualifications

• High school diploma preferred but not required.
• 2 years experience handling office responsibilities or customer service.
• Proficient with Microsoft Office (Word, PowerPoint, Excel).
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent oral and written communication skills.
• Comfortable interfacing with customers on the phone.
• Willing to continually learn about company products and services.

Responsibilities

• Enter all incoming orders from phone, email, web and sales reps.
• Communicate with customers via phone, email and live chat.
• Troubleshoot and resolve issues to achieve first contact resolution.
• Handle 50–60 daily phone calls with professionalism.
• Maintain records of customer interactions and transactions.
• Provide accurate daily operational reports and documentation.

Skills

Phone-based communication

Written communication

Multitasking

Customer service experience

Tools

Microsoft Office Suite

Job description

SURESTAFF is immediately hiring Customer Service Representatives for a logistics company in Joliet, IL. The premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Care Department.

SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation ($20/HR) as well as a benefits package including health insurance (medical, dental, and vision).

Available shifts include M-F 8am-5pm.

Customer Service Representative Duties and Responsibilities:

• Enter all incoming orders from phone, email, web and sales reps when needed.
• Communicating with customers through phone, email and live chat.
• Troubleshooting and problem solving with the goal of first contact resolution.
• Answering between 50-60 phone calls daily.
• Maintaining a positive and professional attitude toward external and internal customers.
• Handle all incoming customer inquiries; stock availability, change orders, pricing, tracking of deliveries, lost and damaged merchandise, and any other questions/complaints which may arise.
• Keeping records of customer interactions, transactions, comments and complaints.
• Research all information and gather documentation for customer credits.
• Provides daily operational reports that are accurate and timely.
• Ensure proper invoicing of accounts by verifying computer-generated invoices.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements and Qualifications:

• High school diploma preferred but not required
• Previous 2 years experience handling office responsibilities or experience in customer serviced required
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Highly organized multitasker who works well in a fast-paced environment
• Excellent oral and written communication skills.
• Comfortable working on the phones and interfacing with customers
• Commitment to continual education about the company, products and services.

About Surestaff

At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast.

We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us:

• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support

Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer.

Notice Regarding the Use of Artificial Intelligence in Employment Decisions

In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment-related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision-making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.