Customer Service Representative

Zimmer Biomet; Jacksonville (FL); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

On-site training first 3 months

Job summary

Zimmer Biomet, a global medical technology leader, seeks a customer service/order processing specialist to handle orders, quotes, returns, credits, invoices, and shipping documents. You will answer inquiries from customers, visitors, and Health Care Professionals, and perform varied clerical duties.

The role starts on-site for training (3 months) before shifting to 2 days in office and 3 days work from home, with a rotating schedule after training.

Qualifications

• High School Diploma or equivalent.
• One Year of prior Customer Service experience preferred.

Responsibilities

• Handle orders, quotations, returns, credits, invoices, and other shipping documents.
• Answer inquiries from customers, visitors, and Health Care Professionals regarding activities and offices within the organization.
• Perform varied clerical duties including phone answering, PO processing, typing, document scanning and filing.

Skills

Telephone skills

Relationship building

Verbal communication

Written communication

Problem solving

Teamwork

Education

High School Diploma or equivalent

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

• This is a hybrid position, but will require 100% on-site presence for a minimum of the first 3 months during training.
• Once training is complete, you will shift to a schedule of 2 days in office, 3 days working from home.
• This hybrid arrangement is subject to change at any time.
• Training schedule is M-F 8am-5pm - hours after training are 9am-6pm with a possible rotating shift of 10am-7pm

How You'll Create Impact

• Review files, records, and other documents to obtain information to respond to requests.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Coordinate billing with customers to request/receive purchase orders.
• Process purchase orders and order restock of inventory.
• Answer pricing and product inquiries.
• Prepare customer pricing proposals (quotes) for Company product lines.
• Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
• Execute contract maintenance and inform customers of pricing contract changes
• Process emergency orders.
• Other duties as assigned

What Makes You Stand Out

• Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
• Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)
• Excellent verbal and written communication skills
• Ability to write legibly with correct spelling, grammar, and punctuation
• Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)
• Effective working in teams to achieve the department’s objectives

Your Background

• High School Diploma or equivalent
• One Year of prior Customer Service experience preferred

• Less than 5%

This role has a pay range of $19-21/hr + bonus

EOE/M/F/Vet/Disability