Lab Information Administrative Assistant

Zimmer Biomet; Baltimore (MD); On-site; USD 30,000 - 37,000; Full time

Job summary

Zimmer Biomet in Baltimore, MD is seeking a detail-oriented Customer Service / Data Entry Specialist to interface with healthcare professionals and internal teams. This onsite role handles phones, data entry into LIMS, document management, and order processing.

Minimum required is a high school diploma with 1+ year accessioning or laboratory technician experience preferred. You will maintain accuracy, coordinate information, and ensure timely communication in a fast-paced environment.

Qualifications

• High School Diploma or equivalent
• 1+ years accessioning/Laboratory Technician experience preferred

Responsibilities

• Answer phones and direct calls; provide information to Healthcare professionals
• Enter data into LIMS and maintain accurate account information
• Review requisitions for missing information and obtain it when needed
• Coordinate and communicate issues to Healthcare professionals and customers
• Maintain organized work area and file related documents
• Assist with data entry, document scanning, and filing
• Support customer service manager or team lead with duties as assigned

Skills

Data Entry

Organization

Integrity

Attention to detail

Team communication

Multi-tasking

IT literacy

EMR familiarity

Education

High School Diploma

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

This role is responsible for answering and providing information to customers, Healthcare professionals regarding activities, offices and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties include answering phones, typing, office machine operations, document scanning, faxing and filing.

This position is onsite 5 days per week in Baltimore, MD.

How You'll Create Impact

• Answer and make phones calls and direct calls and receive messages.
• Communicate with Healthcare professionals to answer question and explain information
• Accurately enter data into the LIMS
• Reviews all requisitions for missing information, works to obtain missing information in a timely manner, and distributes new information to all departments involved
• Reports problem holds and provides resolution in a timely manner
• Obtain customers’ names, addresses and billing information
• Files copies of information received in LIMS
• Always maintain a clean and organized work area
• Coordinates and communicates issues to Healthcare professionals and customers in a timely manner
• Address inquiries related to patient results and test submission in a timely manner.
• Performs other duties as assigned by customer service manager or the team lead.
• Read source documents such as emails and faxes and enter data into LIMS in a timely manner.
• Compile information about new accounts, enter and maintain account information and file related forms and documents.

This is not an exhaustive list of duties or functions and might not necessarily comprise all the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Proficient in Data Entry
• Organized and time management skills are essential
• Highly developed sense of integrity and commitment to customer satisfaction
• Meticulous attention to detail
• Ability to communicate effectively in a team environment
• Strong multi-tasking and time management skills
• Basic understanding of the IT and EMR industry
• High degree of professionalism in a fast-paced and challenging environment

Your Background

• Minimum Requirements: High School Diploma or Equivalent
• 1+ years of accessioning/Laboratory Technician experience preferred

Travel Expectations

Up to 5%

Expected Compensation Range

$22 - $27/hour USD

EOE