Customer Account Representative

Koch; Irving (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance and disability benefits

Paid vacation and educational assistance

Job summary

Smiths Interconnect in Irving, TX is seeking a detail-oriented and reliable Customer Service Representative to support the sales team. In this role, you will be the point of contact for inquiries, manage inside sales relationships, and ensure on-time delivery goals are met.

The ideal candidate will have 2-3 years of inside sales experience, preferably in the semiconductor industry, along with strong computer skills. Our comprehensive benefits package includes medical, dental, vision, and retirement plans.

Qualifications

• 2-3 years Inside Sales experience in the Semiconductor Industry preferred.
• Strong computer skills, including Microsoft Word and Excel.
• Detail-oriented and organized with effective prioritization skills.

Responsibilities

• Serve as point of contact for inquiries, ensuring timely communication.
• Manage inside sales and business relationships within the assigned region.
• Produce reports and adhere to departmental sales processes.

Skills

Detail-oriented

Strong computer skills (Word, Excel)

Ability to drive change

Organizational skills

Education

2 years College

Tools

Epicor ERP

Salesforce

Job description

Overview

Smiths Interconnect, a Molex company, is seeking a Customer Service Representative who is detail-oriented and reliable to join our team in Irving, TX.

What You Will Do

• Act as the point of contact along with Account Managers to ensure a fast response to all inquiries, internal and external.
• Work as part of the sales team, which includes Tech Sales and Planners, to ensure on-time delivery goals are met, track customer orders, and advise customers on late items.
• Responsible for Contract Review in Salesforce to ensure all Smiths requirements are met; process, prepare and follow-up on quotes.
• Ensure that the product is returned for repair or credit is handled with priority.
• Meet the 24 Hour to 48 Hour Sales goals for response time on data entry of orders and quotes.
• Research status of orders, process expedites, reschedules, returns of material.
• Refer qualified leads to appropriate Tech Sales Engineer or Sales that do not meet inside sales criteria.
• Manage inside sales and business relationships within assigned region.
• Participate in conference calls between internal groups to provide timely updates to the sales orders, cases, etc.
• Adhere to the appropriate departmental sales processes, procedures, and policies.
• Provide backup support to other Inside Sales Representatives as needed, including delegating the workload.
• Produce reports as needed and required.
• Other work-related duties as assigned.

Basic Qualifications

• 2-3 years Inside Sales experience, in the Semiconductor Industry preferred
• 2 years College, preferred
• Strong computer skills, including Word and Excel.
• Detail-oriented
• ERP Experience - Epicor ERP Preferred

What Will Put You Ahead

• Ability to drive change and improvements
• Ability to organize, plan and prioritze tasks effectively to achieve targets
• Salesforce experience

Company and Benefits

With a strong legacy of engineering excellence, Smiths Interconnect, a Molex company, is part of Molex’s Aerospace & Defense Solutions Division. Smiths Interconnect delivers mission-critical connectivity solutions and high-reliability technologies for aerospace, defense, space, medical, and industrial applications.

Our Benefits

Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Eligibility criteria is set by the applicable Summary Plan Description and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.