Customer Account Representative - Manufacturing Industry

Koch Business Solutions, LP; Irving (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Retirement plan

Paid vacation/time off

Educational assistance

Job summary

Smiths Interconnect, a Molex company, is seeking a Customer Account Representative in Irving, TX. This role emphasizes driving sales through effective inside sales techniques and excellent customer service. You will manage customer inquiries, assist with order tracking, and ensure prompt handling of contracts and quotes.

The ideal candidate has 2-3 years of inside sales experience, preferably in the semiconductor industry, and strong computer skills, including proficiency in Word and Excel. This position also offers a robust benefits plan focusing on employee well-being.

Qualifications

• 2-3 years Inside Sales experience, preferably in the Semiconductor Industry.
• Experience with ERP systems such as Epicor.
• Ability to prioritize tasks effectively to achieve targets.

Responsibilities

• Act as the point of contact for inquiries, both internal and external.
• Support sales efforts by track customer orders and advise on late items.
• Ensure timely responses for order data entry and quotes.
• Produce reports as needed and assist other Inside Sales Representatives.

Skills

Inside sales experience

Strong computer skills

Detail-oriented

Salesforce experience

Education

2 years College

Tools

Epicor ERP

Microsoft Word

Microsoft Excel

Job description

Your Job

Smiths Interconnect, a Molex company, is seeking a Customer Account Representative who is detail-oriented and reliable to join our team in Irving TX.

Our Team

Assist in driving sales and revenue through continued inside sales and marketing efforts while meeting or exceeding customer expectations. Use all principles of good salesmanship, including selling and servicing via telephone and email. Support the Tech Sales and Account Managers in all Sales efforts. Work with all internal departments to resolve customer issues to ensure customer satisfaction.

What You Will Do

• Act as the point of Contact along with Account Managers to ensure a fast response to all inquiries, internal and external.
• Work as part of the sales team, which includes Tech Sales and Planners, to insure on-time delivery goals are met, track customer orders, and advise customers on late items.
• Responsible for Contract Review in Salesforce to ensure all Smiths requirements are met; Process, prepare and follow-up on quotes.
• Ensure that the product is returned for repair or credit is handled with priority.
• Meet the 24Hr to 48Hr Sales goals for response time on data entry of orders and quotes.
• Research status of orders, process expedites, reschedules, returns of material.
• Refer qualified leads to appropriate Tech Sales Engineer or Sales that do not meet inside sales criteria.
• Manage inside sales and business relationships within assigned region.
• Participate in conference calls between internal groups to provide timely updates to the sales orders, cases, etc.
• Adhere to the appropriate departmental sales processes, procedures, and policies.
• Provide backup support to other Inside Sales Representatives as needed, including delegating the workload.
• Produce reports as needed and required.
• Other work-related duties as assigned.

Who You Are (Basic Qualifications)

• 2-3 years Insides Sales experience, in the Semiconductor Industry preferred
• 2 years College, preferred
• Strong computer skills, including Word and Excel.
• Detailed Oriented
• ERP Experience- Epicor ERP Preferred

What Will Put You Ahead

• Ability to drive change and improvements
• Ability to organize, plan and prioritize tasks effectively to achieve targets.
• Salesforce experience

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).