Customer Support Representative

AHW LLC; Watseka (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Accident insurance

Critical illness insurance

Paid time off

401(k)

Cell phone allowance

Safety reimbursements

Brand clothing

Training

Job summary

AHW LLC is seeking a customer-oriented associate to handle communications with customers by phone and e-mail, and to promote and sell products to meet needs. You will respond to order issues promptly, suggest related products, and assist in keeping the parts department organized and safe.

The role requires strong communication skills, knowledge of parts and machinery, and the ability to multitask in a fast-paced environment. Forklift experience is a plus; lifting up to 75 lbs may be needed.

Qualifications

• Good communication skills and approachable demeanor.
• General knowledge of parts and machinery.
• Team player with collaborative attitude.
• Strong multi-tasking ability while handling multiple requests.
• Basic data entry and keyboarding skills.
• Ability to use John Deere Parts Catalog software.
• Forklift operation experience is a plus.
• Ability to lift items weighing up to 75 lbs.

Responsibilities

• Answers incoming Online Sales phone calls and inquiries.
• Promotes and sells products and/or services to meet customer needs.
• Communicates with customers in a timely manner regarding order issues.
• Makes customers aware of related products when assisting with orders.
• Assists in keeping the parts department clean and orderly.
• Maintains all departmental tools and equipment.
• Maintains a safe working environment and adheres to safety program.
• Performs other duties as assigned.

Skills

Good communication skills

Friendly approachable

Team player

Multi-tasking

Data entry

John Deere catalog

Forklift experience

Lift 75 lbs

Job description

Description

Responsible for all communications with customers, both by phone as well as by e-mail/contact form.

Responsibilities:

• Answers incoming Online Sales phone calls


• Promotes and sells products and/or services to meet customer needs


• Communicates with customers in a timely manner order related issues


• Makes customers aware of related products when assisting with orders


• Assists in keeping parts department clean and orderly


• Assists in maintaining all departmental tools and equipment


• Maintains a safe working environment and adheres to company safety program at all times


• Performs other duties as assigned

Requirements

Experience, Education, Skills and Knowledge:

• Good communication skills, friendly, and approachable


• General knowledge of parts and machinery


• Team player with a collaborative attitude


• Strong multi-tasking ability


• Basic data entry and keyboarding skills


• Ability to use the John Deere Parts Catalog computer application


• Forklift operation experience is a plus


• Ability to lift items weighing up to 75 lbs.

Pay Range:

$17.00 - $20.00 per hour

Benefits:

We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.